Full Time Control Tower Officer Jobs, in B&H Worldwide - Maukerja

About B&H Worldwide

The Global Institute of Logistics has named B&H Worldwide as the worlds Best in Class Global Aerospace Logistics Company. As the benchmark independent freight forwarder in the global aerospace logistics space, our vision is to be the most respected, valued, passionate and entrusted leader in global aerospace logistics. We aim to provide our employees with a rewarding, safe and empowered environment that fosters high standards. Working at B&H Worldwide you will have the opportunity to grow your career supported by an award-winning team and industry

Our Mission

To support our customers with consistent, dependable, competitive and innovative logistics solutions which powers their business.

Our Vision

To be the most respected, valued, passionate and entrusted leader in global aerospace logistics.

Where to find more information about us: *************

The Opportunity

To work within Operations team, to ensure the smooth running of all aspects of operations, whilst providing Best in Class customer service at all times.

Location:Singapore

Line Manager:Station Manager

Working Pattern:Monday to Friday, 40 hours per week working hours 7am to 4pm or 10am to 7pm on alternate weeks

Key Role Accountabilities

General Duties: Operations

• Work within the Export & Import Operations team, to complete shipments from start to finish, including execution of AWBs and declaring Tradnet permits, always ensuring excellent customer service.
• Update comments and actions within the Company system to allow understanding of workflow and handling of shipment specifics without the requirement to locate individual file.
• Have the ability to expedite AOG shipment processes and handle logistics and third party inventory shipments.
• Delete any unnecessary emails, to ensure efficiency and Best in Class service.
• Investigate and implement the most cost-effective dispatch of each shipment in accordance with the customers' instructions.
• Manage all necessary documentation and online forms for the efficient, cost-effective and lawful execution of all import activities.
• Provide collection / delivery notes and / or notification in writing of all relevant collection / delivery instructions.
• Ensure Customs Entries are being completed as per the written instructions from the customer or as per the agreed customer SOP and are completed to a high standard.
• Liaise with Warehouse and Transport Department for reliable distribution for imports / exports.
• Ensure that any customer service failures, billing issues, other issues and / or errors are reported without delay to your line manager and Station Manager.

Customer Focus:

• Answer and return customer emails and calls in a timely manner and to agreed standards.
• Be polite and provide a professional and responsive service to customers, industry partners and team members.
• Communicate any delays, changes, or issues promptly to the Operations team and customers as required.

Compliance and Health & Safety

• Adhere to the Company health and safety policy, and other requirements relating to care of equipment, warehouse and operations.
• Ensure all operations are complaint in relation to AEO regulations, Customs etc.
• Complete all shipments within the parameters of the ISO 9001:2015 QMS.
• Be aware of the standards expected in respect of the job, attendance, time keeping and behaviour and the standards set out in the handbook and the HR Policy Manual.
• Make sure you understand and adhere to any existing policy changes or any new policies.

Your Experience

• This role needs to be underpinned by excellent customer service skills. You will have excellent attention to detail and possess a sound knowledge of Import / Export processes.
• Proven experience working in a fast-paced environment, preferably with aerospace logistics industry.
• Sound knowledge of Microsoft suite, including Word, Excel and PowerPoint.
• The ability to work pro-actively using own initiative.
• Strong communication skills, both written and verbal.
• Previous experience dealing with a varied customer base
• Ability to build strong relationships.
• Problem solving skills, with the ability to consider several possible options and decide on most appropriate method.
• Ability to work pro-actively using own initiative.
• Strong organisational skills with the ability to prioritise as well as focus on the detail
• Excellent process and planning skills.
• Strong commercial awareness, understands impact of actions
• Experience of working with Cargowise and Dangerous Goods Compliant would be an advantage

What We Offer:

• Competitive salary
• Health insurance
• Paid vacation, and an additional day for your birthday.
• Employee Assistance Programme.
• Free on-site parking.
• Opportunity to grow expertise through ongoing coaching, training and development sessions.

B&H Worldwide are an equal opportunity employer. We are committed to creating an inclusive and diverse environment for all team members. If you do require any reasonable adjustments or support during the application process; please contact*************