Full Time Credit Recovery Officer [Near MRT I Basic - Incentive] Jobs, Salary up to MYR 3,500 in Parkson Credit Federal Territory - Maukerja

Core Responsibilities

• Conduct outbound calls to contact delinquent customers, negotiate structured repayment plans, and secure timely debt recovery.
• Evaluate delinquent accounts and identify high-risk cases. Provide insightful reports and actionable recommendations for account resolution.
• Actively probe and verify updated customer contact details to ensure accurate database records and improve recovery rates.
• Maintain a high standard of call quality, adhering strictly to company standard operating procedures (SOPs), recovery regulations, and ethical guidelines.
• Handle challenging customer conversations with professionalism, tact, and effective conflict-resolution strategies to de-escalate issues.

Requirements & Qualifications

• Experience: Minimum 3 years in credit recovery or collections, with proven experience handling aging accounts of 3 months and above are highly encouraged to apply.
• Education: SPM / High School Diploma or equivalent
• Strong persuasion, communication, and conflict-resolution skills to manage difficult calls and escalated customer complaints.
• Good understanding of recovery regulations, standard operating procedures, and target flow rates.

Job Types: Full-time, Permanent

Pay: RM2,800.00 - RM3,500.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Application Question(s):

• What is your expected salary?

Education:

• STM/STPM (Preferred)

Experience:

• credit collection: 2 years (Required)

Work Location: In person