Full Time Technical Service Manager (Personal Care) Jobs, in Kuala Lumpur Kepong Berhad Selangor - Maukerja

THIS POSITION WILL BE BASED IN MUTIARA DAMANSARA, PETALING JAYA, SELANGOR

The Technical Service Manager (Personal Care) serves as a key technical resource, offering expertise on a portfolio of specialty oleochemicals and personal care ingredients. This role bridges the gap between R&D, production and customer needs in driving business growth by positioning KLK Oleo products as preferred solution for beauty and personal care innovations. Responsibilities include providing expert formulation support, ingredient application guidance and troubleshooting for customer in personal care application. In addition to technical support, the position also involves collaborating with the sales and marketing teams to promote the company's products, including creating technical presentations, participating in industry events, and supporting product launches. The focus is on ensuring the successful application of KLK Oleo products in customer-specific formulations, fostering customer satisfaction and driving product innovation.

Role and Responsibilities

1. Customer Technical Support:

• Provide technical advice to customers on raw material selection, processing conditions and formulation optimization.
• Troubleshoot product performance and formulation issues in customer applications.
• Conduct on-site visits to assist in scale-up trials, support product launches and solve technical formulation challenges.

2.Application Support and Expansion:

• Collaborate with R&D teams to develop customized, market trend-driven formulation solution based on customer brief and needs.
• Work with product development teams to laboratory test and introduce innovative materials to the market.
• Stay up to date on global industry trends, regulatory changes and new technologies affecting beauty and personal care industries.

3.Product Expertise:

• Serve as a subject matter expert in the application of oleochemical specialities (emollient, surfactant, emulsifier etc) in beauty and personal care products.
• Provide technical insights and performance data ingredient efficacy and functionality across sectors like skincare, haircase, colour cosmetic etc, ensuring customers have the performance metrics required to validate their product marketing.

4.Cross-functional Collaboration:

• Support the sales and marketing team with high impact technical presentations, product demonstrations, and training modules to promote the technical benefits of company products.
• Represent the company at trade show, technical seminars, webinars and industry conferences to promote product offerings and champion innovations.
• Collaborate with quality control and production teams to ensure product specifications align with customer performance needs.

5.Product Expertise & Promotions:

• Work with sales and marketing teams to promote the technical benefits of company's products.
• Prepare and deliver technical presentations and demonstrations to highlight product performance and capabilities.
• Participate in trade shows, conferences and customer events to promote the company's product offerings.

6.Documentation & Reporting:

• Maintain detailed documentation of customer interactions, technical service reports and product performance data.
• Provide structured customer feedback and market insights to R&D and manufacturing teams to drive continuous improvement of the personal care product portfolio.

Job Success Requirements

• PhD in Chemical, Cosmetic Science or a related field is preferred or a Master's degree with extensive industry experience.
• 5+ years of experience in technical service, product development, or application engineering within technical service, formulation R&D or application laboraties.
• A deep understanding of personal care ingredients, particularly oleochemical derivatives, emollients, surfactants, emulsifiers, and green chemistry solutions.
• Exceptional communication and presentation skills; proven ability to translate complex chemical mechanism into clear commercial benefits.
• Strong problem-solving skills and attention to detail.
• Ability to travel domestically and internationally as needed to support customer needs.