- Singapore
Working Location
Job Description
Responsibilities
· Assume end to end project ownership from day one, establishing governance, plans, priorities, controls and stakeholder cadence with minimal supervision.
· Lead complex customer facing enterprise software implementations to agreed scope, schedule, cost, quality, contractual commitments and acceptance criteria.
· Act as the primary contact for client sponsors, senior business and technology leaders, delivery teams, partners and internal stakeholders.
· Translate contracts, statements of work and customer commitments into practical delivery plans, milestones, resource requirements, dependencies and acceptance criteria.
· Own project plans, status reporting, RAID and decision logs, actions, dependencies, change control, financial tracking, forecasts and invoicing inputs.
· Identify and resolve risks, issues, resource constraints and delivery conflicts early, escalating with clear options and recommended actions.
· Coordinate globally distributed cross functional teams and lead Agile, Waterfall or hybrid delivery through testing, UAT, go live and support transition.
Essential requirements· Must hold a recognised project management certification such as PMP, PRINCE2, MSP or a similar equivalent.
· Must have 10+ years of experience managing complex customer facing enterprise software implementation or integration projects, preferably in Professional Services.
· Must be able to perform the full Project Manager role from day one, operate independently, establish delivery control and drive actions to closure.
· Must have experience with financial services clients, data intensive implementations, system integration, migration, testing, deployment and production readiness.
· Must have strong client and internal stakeholder management skills, including executive communication, governance, escalation and expectation management.
· Must demonstrate a smart, energetic, proactive and practical can do approach, with resilience, commercial awareness and sound judgement under pressure.
· Must be able to rapidly learn NiCE Actimize products and services in parallel with leading active customer delivery.
· Must have substantial experience managing risks, issues, escalations, scope changes, dependencies, project finances, customer expectations and delivery recovery.
· Must have experience working with globally distributed, cross functional teams in a matrix environment.
· Must be available to support critical project activities through the December year end holiday period, subject to Singapore public holidays and the agreed project schedule.
· Must be based in Singapore and have the appropriate right to work for the contract period.
Experience that will set you apart· Experience delivering Financial Crime and Compliance solutions, particularly NiCE Actimize or comparable AML, fraud, compliance, investigations or case management platforms, will be a significant advantage.
What success looks like· Project governance and stakeholder confidence are established immediately, with clear ownership, priorities and delivery controls.
· Client and internal stakeholders receive accurate, timely and decision oriented communication.
· Risks, issues, dependencies and changes are identified early, actively managed and resolved with urgency.
· Delivery milestones, financial objectives, quality expectations and contractual commitments are managed transparently.
· NiCE Actimize product and services knowledge develops rapidly without slowing active project leadership.
· The Project Manager operates independently, maintains momentum through the year end period and leaves projects in a controlled, sustainable position.
Qualifications and contract information· Bachelor’s degree in computer science, Engineering, Business, Information Systems or a related discipline, or equivalent professional experience.
· PMP, PRINCE2, MSP or comparable recognised project management certification is mandatory.
· Six month contract based in Singapore.
· Occasional travel may be required based on client and project needs.
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