Full Time Front Desk Assistant - Executive Jobs, Salary up to MYR 2,500 in MAHSA Federal Territory - Maukerja

Job Summary:

The Front Desk Assistant/Executive is responsible for managing daily guest operations, ensuring a smooth check-in and check-out experience, handling reservations, responding to guest enquiries, and delivering excellent customer service. The role also coordinates with housekeeping and maintenance teams to ensure all properties are well-maintained and guest-ready.

Key Responsibilities:

• Welcome guests and manage check-in and check-out procedures.
• Handle reservations, booking enquiries, and guest communications via Airbnb and other booking platforms.
• Respond promptly to guest enquiries, requests, and complaints, ensuring excellent customer service.
• Coordinate with housekeeping and maintenance teams to ensure units are clean, well-maintained, and ready for guests.
• Monitor booking calendars and room availability to maximise occupancy.
• Process payments, maintain guest records, and prepare daily operational reports.
• Ensure all guest information and documentation are accurately maintained.
• Assist in resolving operational issues and emergencies when required.
• Maintain a professional, friendly, and welcoming environment for all guests.
• Perform other duties as assigned by Management

Requirements:

• Minimum SPM, Diploma, or Bachelor's Degree in Hospitality, Tourism, Business Administration, or a related field,
• Willing to work on shift hours, weekends/public holidays.
• Experience in hospitality, hotels, Airbnb, or customer service is an added advantage. Fresh graduates are encouraged to apply.
• Good communication skills in English and Bahasa Malaysia (additional languages are an advantage).
• Strong customer service and problem-solving skills.
• Able to work on shifts, weekends, and public holidays when required.
• Proficient in Microsoft Office and experience using online booking systems.
• Well-groomed, responsible, and able to work in a fast-paced environment

Job Type: Full-time

Pay: RM1,700.00 - RM2,500.00 per month

Work Location: In person