Full Time Customer Success Executive Jobs, Salary up to SGD 3,500 in KING FIRE GROUP - Maukerja

Customer Success Executive

Maintenance Department | King Fire Pte Ltd

Salary: S$2,500–S$3,500 per month, depending on relevant experience

Location: 5 Ang Mo Kio Industrial Park 2A, #05-13, AMK Tech II, Singapore 567760

Working hours: Monday to Friday, 9am–6pm

Fresh graduates are welcome to apply.

Appointment level and salary will be commensurate with your relevant experience and capabilities.

Build lasting customer relationships while helping keep people and properties safe.

Enjoy working with people, solving problems and keeping things organised? Join King Fire’s maintenance team, where your follow-through will help customers receive reliable service and timely support for their fire protection systems.

About King Fire

King Fire is a Singapore fire protection specialist providing solutions from system supply and integration to installation and maintenance. We help customers protect their people, properties and business operations through practical fire safety solutions and dependable service.

The Role

As a Customer Success Executive, you will be a key point of contact for our maintenance customers. From coordinating servicing appointments to following up on enquiries and contract renewals, you will help deliver a smooth customer experience.

You will work closely with our maintenance and technical teams to keep customers informed and ensure their requests receive the attention they need.

Key Responsibilities

· Look after our customers. Build positive relationships, understand their needs and respond professionally to enquiries and feedback.

· Coordinate maintenance services. Arrange servicing appointments, confirm site access and work with the maintenance team to keep schedules on track.

· Keep customers updated. Follow up on service requests, reported faults and outstanding matters, bringing in technical colleagues when needed.

· Manage renewal follow-ups. Monitor maintenance contract expiry dates, prepare renewal quotations and follow up with customers.

· Support quotations and documentation. Prepare quotations for recommended works and coordinate service reports and other customer documents.

· Maintain accurate records. Keep customer details, service histories, schedules and follow-up actions organised and up to date.

· Help improve our service. Share customer feedback and identify additional service needs for the team to assess.

What We Are Looking For

· Diploma, Degree or equivalent qualification.

· Fresh graduates are welcome; relevant experience in customer service, service coordination or account management is an advantage.

· Experience in fire protection, building services, facilities management or maintenance would be beneficial.

· Clear communication skills and a friendly, professional manner.

· Good organisation and attention to detail.

· A willingness to learn, take initiative and follow through on commitments.

· Proficiency in Microsoft Office and confidence learning new systems.

What We Offer

· A five-day working week with regular office hours.

· Competitive salary based on relevant experience.

· Performance bonus.

· Opportunities for professional development and career growth.

· A collaborative working environment with support from maintenance and technical colleagues.

· Meaningful work supporting the safety of people and properties.

Ready to Join Us

Email your CV to ************* with the subject line “Application – Customer Success Executive (Maintenance)”.

Please include your expected salary and availability or notice period. Fresh graduates may highlight relevant internships, projects or customer-facing experience.

We regret that only shortlisted candidates will be notified.

Pay: $2,500.00 - $3,500.00 per month

Work Location: In person