Full Time Customer Service Specialist(Mandarin Speaker) Jobs, Salary up to MYR 4,500 in Heaven Spiritlink International Sdn. Bhd. WP Kuala Lumpur - Maukerja

• Fluent in spoken Mandarin, English, and Cantonese is preferred.
• Proficient in Microsoft Office with good typing skills in both Mandarin and English. "We are looking for Mandarin-speaking candidates who will be serving Mandarin-speaking customers."
• Diploma or above (requirements may be relaxed for candidates with exceptional abilities).
• 1+ year of customer service support experience is preferred.
• Excellent communication and interpersonal skills, able to resolve customer issues calmly and effectively.
• Proactive, responsible, strong willingness to learn, and skilled in handling complex issues tactfully.

Working hours:

• Handle daily customer inquiries via phone, email, and live chat, providing professional consultation and effective communication.
• Resolve customer disputes and complaints related to various payment platforms.
• Conduct customer follow-ups, listen attentively to needs, provide timely feedback to enhance satisfaction.
• Assist in handling urgent incidents and escalated complaints effectively, promptly, and professionally.
• Complete other daily tasks assigned by supervisors independently.

• Annual Leave
• EPF
• Annual Bonus
• Training Provided
• Overtime Pay
• Flexible Working Hours
• 5 Working Days
• SOCSO