Full Time Indoor Sales Support Executive Jobs, Salary up to MYR 4,000 in Bio3 Scientific Selangor - Maukerja

• Degree in Life Sciences, Biotechnology, Biomedical Science, Biology, Medical Science or a related field.

• Experience in product sales, laboratory diagnostics or research-related industries is an advantage.

• Knowledge of laboratory workflows and scientific applications is an added advantage.

• Good written and verbal communication skills in English and Bahasa Malaysia.

• Proficient in Microsoft Office, particularly Excel and Word.

• Comfortable using online procurement systems and handling documentation.

• Detail-oriented, organised, responsible and able to manage multiple tasks and deadlines.

• Able to work independently while coordinating effectively with the sales team and other departments.

Sales Coordination & Customer Support

• Handle customer enquiries through email, telephone, WhatsApp and other approved communication channels.

• Provide product information, catalogue numbers, pricing, availability and estimated delivery timelines.

• Coordinate with the sales team and suppliers to obtain product specifications, pricing, availability and supporting documents.

• Follow up on customer enquiries, pending quotations and purchasing timelines.

• Identify inactive customers, pending orders and repeat purchase opportunities.

• Refer technical enquiries to the Product Application Specialist or manufacturer when required.

Quotation, Tender & Procurement Management

• Prepare accurate quotations, Requests for Quotation (RFQs), technical compliance forms, product specifications and tender documents.

• Manage bidding exercises and tender submissions within the required deadlines.

• Upload quotations, product pricing and supporting documents to university and institutional online procurement portals.

• Maintain accurate records of quotations, tenders, pricing and submission status.

• Follow up on tender results and outstanding sales-related matters.

Order Processing & Delivery Coordination

• Process customer purchase orders and verify details against approved quotations.

• Monitor backorders, supplier lead times, shipment status and delivery schedules.

• Communicate order updates, delays and delivery information to customers.

• Follow up on missing documents, product discrepancies and delivery-related issues.

Sales Administration & Reporting

• Maintain updated customer databases, contact information, purchase history and enquiry records.

• Record quotations, follow-up activities, sales orders and opportunities in the CRM or company system.

• Monitor quotation conversion rates, outstanding quotations and repeat-order opportunities.

• Prepare weekly and monthly sales support reports.

• Assist the sales team with customer lists, sales forecasts and account activity reviews.

Marketing & Business Support

• Support company seminars, exhibitions, workshops and marketing activities.

• Identify opportunities to promote complementary products and consumables to existing customers.

• Provide general sales and administrative support.

• Perform other duties and responsibilities as assigned by management.

• Growth & Training Provided: Structured training to help you succeed
• Work-Life Balance: Supportive working environment with reasonable hours
• Positive Culture: Zero office politics + occasional company events & dinners
• Leadership Opportunities: Growth pathway into team lead or senior roles
• Stable Career: Guaranteed long-term position in a growing industry