Job Summary
Oversee daily outlet operations to ensure smooth opening and closing procedures. Lead and support employees to deliver excellent customer service while monitoring sales, inventory, and cash handling to meet business targets and maintain safety and hygiene standards.
Responsibilities
Manage daily outlet operations, including opening and closing tasks, to ensure operational readiness and efficiency
Lead, coach, and support employees to consistently deliver high-quality customer service and enhance team performance
Coordinate staff deployment, manage shift handovers, and assign daily tasks to optimize workforce productivity
Monitor sales performance data and support initiatives to achieve and exceed outlet sales targets
Address customer enquiries, feedback, and complaints promptly and professionally to maintain customer satisfaction
Oversee inventory management by monitoring stock levels, replenishment, accuracy, and minimizing wastage
Ensure accurate cash handling, process payments correctly, and prepare daily sales reports for accountability
Maintain outlet cleanliness, enforce workplace safety protocols, and uphold hygiene standards in compliance with regulations
Support staff onboarding, conduct training sessions, and participate in performance reviews to develop team capabilities
Execute other reasonable duties related to outlet operations as assigned to support business needs