Full Time GM, Fixed and Enterprise Network Jobs, in M1 Limited - Maukerja

Role : GM, Fixed and Enterprise Network

This role is responsible for the design, engineering, operation, security and continuous improvement of the ISP's core and access networks supporting enterprise WAN, Internet connectivity and related telecommunications services.

The role also leads a team of network engineers, ensures network reliability and regulatory compliance, drives network capacity and technology planning, and works closely with Enterprise Sales, Project Delivery, Cybersecurity and senior management to deliver secure, resilient and commercially viable connectivity solutions.

Job Description and Key Responsibilities

A. Network Architecture and Engineering

• Responsible for the architecture and technology roadmap for core, aggregation, and access networks.
• Design, implement and maintain carrier-grade IP networks, including BGP, OSPF/IS-IS, MPLS, L2/L3 VPN, IPv4/IPv6 and relevant Ethernet technologies.
• Oversee Internet peering, IP transit, routing policies, traffic engineering, capacity planning and network resiliency.
• Manage access technologies and last-mile connectivity such as Active Ethernet and Passive Optical Networks.
• Evaluate new technologies, network platforms and vendors to improve scalability, reliability, performance and cost efficiency.

B. Network Operations and Service Assurance

• Ensure network availability, performance, stability and compliance with enterprise service-level agreements (SLAs).
• Oversee network monitoring, fault management, incident response, problem management, configuration management and change control.
• Lead major incident resolution, root-cause analysis, and preventive measures to minimize service disruption and recurrence.
• Establish operational procedures, technical documentation, escalation processes, and disaster recovery arrangements.

C. Network Security and Regulatory Compliance

• Implement network security controls, including access management, device hardening, vulnerability remediation, secure administration and routing security.
• Oversee technical measures for DDoS mitigation, network segmentation, configuration compliance and security incident response.
• Work with Cybersecurity and Compliance teams to implement applicable IMDA and regulatory licensing and cybersecurity requirements.
• Identify and mitigate network security and infrastructure risks.

D. Enterprise Solution Design and Project Delivery

• Support Enterprise Sales in customer engagements, tenders, RFIs and RFPs.
• Work with Enterprise Sales to translate customer requirements into technically feasible solutions covering Internet access, enterprise WAN, IP VPN, Ethernet connectivity, redundancy and related services.
• Validate customer requirements before commitments are made.
• Review network designs, implementation and migration plans, testing procedures, and service acceptance criteria.
• Coordinate with Sales, Project Management, Service Delivery, vendors and external carriers to ensure successful project implementation and operational handover.

E. Team and Stakeholder Management

• Lead and mentor network engineers and establish performance objectives and competency development plans.
• Allocate resources across network operations, engineering projects, customer requirements and strategic initiatives.
• Drive engineering best practices, automation, documentation and continuous improvement.
• Manage vendor relationships, technical escalations and cross-functional dependencies.
• Take part in network capacity forecasts and budget planning to meet customer demands.

Candidate Requirements

A. Education and Experience

• Degree in Telecommunications, Electrical/Electronic Engineering, Computer Engineering, Computer Science or a related discipline; equivalent experience may be considered.
• Typically 10–15 years of relevant telecommunications, ISP or service-provider network experience, including at least 3–5 years in a technical leadership or management role.
• Proven experience designing, deploying, operating and troubleshooting production ISP or carrier-grade networks.
• Demonstrated experience managing engineers, major network incidents, complex implementations and enterprise connectivity projects.
• Experience supporting enterprise sales, technical solution design, vendor management and customer escalations.

B. Technical Competencies

• Strong knowledge of service-provider routing and switching, particularly BGP, OSPF/IS-IS, MPLS, L2/L3 VPN, IP addressing and IPv6.
• Practical experience with IP core, Internet peering/transit, aggregation, access networks and enterprise WAN services.
• Strong understanding of network resilience, high availability, QoS, capacity planning, traffic engineering and SLA management.
• Experience with network security, routing security, DDoS mitigation, vulnerability management and secure network operations.
• Proficiency in network monitoring, fault isolation, packet analysis, incident management and root-cause analysis.
• Experience with major networking vendors such as Cisco, Juniper or Huawei; network automation using Python, Ansible or APIs is an advantage.
• Familiarity with Singapore telecommunications regulations, applicable IMDA requirements, technical compliance and audit processes is an added advantage

C. Leadership and Business Competencies

• Strong technical leadership, decision-making and problem-solving capabilities.
• Ability to translate enterprise customer requirements into practical, secure and commercially viable network solutions.
• Ability to manage competing operational, engineering, customer and strategic priorities in a service-provider environment.