Full Time Customer Operations Executive (Contract to Perm) Jobs, in PERSOL - Maukerja

We are
seeking a detail-oriented and customer-focused Customer Care Executive to
manage customer refund enquiries and support end-to-end case resolution. This
role involves handling customer communications, validating refund claims,
maintaining accurate records in the CRM system, and coordinating with internal
teams and external partners to ensure a positive customer experience.

Working
days: Monday - Friday

Working
hours: 9.00am - 6.00pm

Location:
Marymount (Hybrid)

Contract:
1 month, renewable and convertible to perm

Start
date: September 2026


Handle customer enquiries and
refund-related cases via email and approved communication channels.
Create, update, and maintain
customer cases in the CRM system.
Review transaction records
and supporting documents to assess refund eligibility.
Process approved refunds
accurately and within established timelines.
Follow up with customers for
missing information and provide timely updates on case status.
Coordinate with internal
stakeholders and external partners to verify and resolve cases.
Maintain accurate
documentation and ensure compliance with data privacy requirements.
Monitor outstanding cases and
escalate complex issues when necessary.


Requirements


Diploma in any field
Experience in customer
service, contact centre operations, administration, claims, refunds, or
case management.
Experience using CRM systems
is an advantage.
Strong attention to detail
with the ability to handle high volumes of cases accurately.
Excellent written and verbal
communication skills.
Customer-oriented with a
professional and empathetic approach.



EA License No: 01C4394