Full Time Global Operations Center Support Specialist Jobs, Salary up to SGD 4,500 in FIRMUS METAL INTERNATIONAL PTE. LTD. Central Region (Singapore) - Maukerja

ROLES AND RESPONSIBILITIES 

As a Global Operations Centre (GOC) Support Specialist, your primary responsibility is to support network operations, server hardware and alerts from the data centre facilities. You’ll work in a 24x7 shift-based environment, ensuring timely responses, incident resolution, and adherence to service level agreements (SLAs). Below are some key tasks you can expect to be responsible for: 

Network Monitoring & Operations 

• Manage tier-1 network monitoring round the clock. 

• Monitor the performance and health of data centre, networks, and hardware systems.  

• Identify potential issues and troubleshoot technical problems promptly to minimise downtime.  

• Log, update, and progress tickets to resolution.  

• Collaborate with cross-functional teams to deploy, repair, and maintain data centre infrastructure.  
   

Incident Management & Escalation 

• Follow escalation procedures during critical incidents.  

• Act as the point of contact for significant events or technical escalations.  

• Coordinate and supervise data centre maintenance efforts, collaborating with internal and external parties.  
   

Documentation & Communication 

• Compile daily monitoring and operational tasks into documents.  

• Ensure compliance with physical security procedures, including visitor management and equipment movement.  

• Maintain access logs and service reports.  

• Track equipment movement in and out of data centres and warehouse facilities.  
   

Quality Assurance & Assessment 

• Ensure subcontractors deliver quality services and meet contractual obligations.  

• Conduct routine assessments of data centre infrastructure systems and critical facilities.  

• Perform other duties as assigned by line managers.  

SKILLS AND EXPERIENCE  

• Holds a Diploma or Professional certification in Electrical, Mechanical, Computer Science, Information Technology, or possess equivalent experience.  

• Demonstrates a career path marked by continuous personal development with at least two years of experience in data centres or 24x7 critical environment management.  

• Able to work shifts, including weekends and public holidays.  

• Has a basic understanding and experience with electrical and mechanical systems commonly used in a data centre.  

• Proficient in network and server hardware troubleshooting.  

• Possesses a working knowledge of physical IT infrastructure components.  

• Comfortable working on rotating shifts.  

• Have working knowledge and experience with monitoring and ticketing tools.  

• Demonstrates good problem-solving and communication skills.  

• Proven ability to work effectively under direction.  

Location & Reporting 

• Based in: Singapore  

• Reporting to: Senior Operations Manager, Singapore