Full Time Service Admin Jobs, Salary up to MYR 3,500 in Menang Nusantara Holding Federal Territory - Maukerja

Job Overview

The Service Admin supports the after-sales and service department at an authorized Mazda Malaysia service center. You will handle daily service documentation, warranty claims processing, customer billing, and coordination between service advisors, foremen, and parts stores.

Key Responsibilities

1. Service Reception & Job Card Administration

• Job Card Creation: Open, update, and close vehicle service job cards in the dealership management system (e.g., DMS / Genpacx).
• Appointment Scheduling: Coordinate daily workshop intake schedules and service booking slots.
• Customer Check-In/Out Support: Assist service advisors with data entry, customer details verification, and service history lookups.

2. Warranty & Claims Processing

• Warranty Documentation: Prepare and submit warranty claims according to Bermaz Motor manufacturer guidelines.
• Claim Tracking: Follow up on pending, approved, or rejected warranty parts and labor claims with the distributor.
• Parts Return: Coordinate the proper return of old or defective warranty parts to the central warehouse.

3. Billing, Invoicing & Cashiering

• Invoice Generation: Compile repair costs, parts usage, and labor charges to generate accurate customer tax invoices.
• Payment Collection: Handle cash, credit card, e-wallet, and insurance/fleet billing transactions.
• Daily Reconciliation: Balance daily service collection reports, petty cash, and-end-of-day sales summaries.

4. Inventory & Parts Coordination

• Parts Requisition: Assist service advisors and storekeepers in tracking spare parts requests and backorders.
• Stock Verification: Perform periodic checks on service consumables and stationary supplies.

5. Filing & Reporting

• Record Keeping: Maintain organized physical and digital archives of repair orders, job sheets, and customer feedback.
• KPI & Summary Reports: Prepare weekly and monthly service revenue, vehicle throughput, and warranty recovery reports for the Service Manager.

Job Type: Full-time

Pay: RM2,300.00 - RM3,500.00 per month

Benefits:

• Free parking
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Work Location: In person