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Solutions Engineer CMS (Internship) jobs in Enfrasys Selangor - Maukerja

Solutions Engineer CMS (Internship)

Enfrasys

Internship

Petaling Jaya, Selangor

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Working Location

  • Petaling Jaya Selangor Malaysia

Job Description

Responsibilities

Essential Duties and Responsibilities: Consulting & Managed Services

1. Technical Implementation & Support

  • Execute baseline configurations and deployments following SOPs.
  • Perform L1 incident response, diagnostics, log collection and escalate as required.
  • Proactive conduct daily monitoring, health checks and preventive maintenance.
  • Support Managed Services operational tasks including checklists, service logs and patch validation.
  • Execute QA & testing tasks following standard checklists.
  • Maintain accurate issue logs and report recurrent problems to seniors


2. Customer Coordination & Communication

  • Provide customer updates under supervision and log requirements accurately.
  • Participate in customer calls for technical updates and requirement clarification.
  • Prepare customer presentations, technical reports and troubleshooting summaries


3. Collaboration with Senior Engineers, Specialists & Architects

  • Work with CDM/SDM to align on operational expectations.
  • Support Senior Specialists in requirement validation and technical clarifications.
  • Support Solution Architects by preparing documentation, diagrams, and deployment artifacts.
  • Participate in internal review sessions and learn architectural best practices


4. Operational Tasks & Continuous Improvement

  • Maintain deployment notes, KBs, runbooks and SOPs.
  • Assist in updating knowledge bases and technical guides.
  • Identify improvements in SOPs and operational processes.
  • Participate in continuous learning with partners, vendors and Microsoft.


Education and/or Work Experience Requirements:

  • Bachelor's degree in computer science/information technology or fresh graduates.
  • Experience in an enterprise or SI environment (Microsoft preferred).
  • Exposure to Azure, M365, AD, networking, Data & AI or security preferred.
  • Microsoft certifications preferred (Azure, M365, Security, Data & AI).
  • Strong willingness to learn, communicate and teamwork skills
  • Customer-oriented mindset, good troubleshooting & problem-solving foundation
  • Ability to follow SOPs and structured processes
  • Ability to manage multiple tasks with supervision
  • Self-directed with the ability to drive change in unstructured environments.

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