Full Time Front Office Supervisor Jobs, Salary up to MYR 2,700 in TAMARA HOTEL MELAKA By Tamara Concierge Group Selangor - Maukerja

Mines Beach Resort is looking for a dynamic, service-oriented and experienced Front Office Supervisor to join our hospitality team. The successful candidate will oversee daily Front Office operations, ensure exceptional guest experiences and support the team in maintaining high standards of service excellence.

Job Overview

• Supervise daily Front Office operations, including guest check-in, check-out, room assignments and guest enquiries.
• Ensure smooth shift operations and effective coordination with Housekeeping, Reservations and other departments.
• Handle guest complaints, special requests and service recovery professionally and promptly.
• Monitor room availability, occupancy, room status and guest preferences.
• Supervise, coach and motivate Front Office associates to maintain high service standards.
• Ensure compliance with hotel policies, SOPs, grooming standards and guest service procedures.
• Manage cashiering activities, billing accuracy, payment transactions and shift closing procedures.
• Prepare daily operational reports, shift handovers and incident reports.
• Assist the Front Office Manager in improving operational efficiency, guest satisfaction and team performance.

Requirements

• Diploma or Certificate in Hospitality Management, Hotel Management or a related discipline.
• Minimum 2–3 years of Front Office experience, preferably with supervisory exposure in the hotel industry.
• Strong guest service, communication, leadership and problem-solving skills.
• Good knowledge of hotel Front Office operations and Property Management Systems (PMS).
• Ability to handle guest complaints and challenging situations professionally.
• Good command of English and Bahasa Malaysia. Additional languages are an advantage.
• Willing to work on rotating shifts, weekends and public holidays.
• Well-groomed, positive attitude and a strong team player.

Pay: RM2,500.00 - RM2,700.00 per month

Work Location: In person