Job description:
You will play an important role in:
- Handling all inbound calls and emails pertaining to customer general inquiries, complaints, comments, feedback, and other raising issues related to the company's products.
- To exceed customers' expectations in terms of customer service & accurate information.
- Work in a team to achieve the required KPI elements and SLA.
Requirements:
- A minimum of a PASS in SPM is required.
- Required language(s): English, BM
- Fresh graduates who are interested to start their career in a call center are also encouraged to apply – TRAINING Provided.
- Applicants must be willing to work on rotational shifts.
- Each shift consists of 9.5 working hours and includes of 1-hour lunch for rest and another 30 minutes of break.
- Applicants must be willing to work in Ara Damansara.
Salary & Benefit
- Rest & Relax Area
- EPF
- Socso
- Annual Leave
- Medical Leave
- The office is located nearby shopping malls and housing area
- Shuttle van available in nearby LRT station
- Startek hires from across the globe so there is an opportunity to interact with people from different cultures and ethnicity (Europe, Asia Pacific, etc)
How this career will benefit you:
- Career Path: You will have the opportunity to climb the corporate ladder to a managerial role in the future.
- STAR – System for Appraisal & Rewards – The STAR training is to help Aegis employees to identify their weaknesses and to develop future leaders for the company.
- Additional benefits - Performance incentives
Job Types: Full-time, Contract
Pay: RM2,000.00 - RM3,000.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Application Question(s):
- How long notice are you required to give your current employer?
- Are you able to work on rotation shifts?
- What's your expected monthly basic salary?
Work Location: In person