Full Time Customer Service Specialist Jobs, Salary up to MYR 4,500 in Manpower Staffing Services (Malaysia) Sdn. Bhd. Selangor - Maukerja

Diploma in Computer Science, IT related field or equivalent professional qualification in PC Network and/or Server Knowledge is preferred

Must possess a clear speaking voice and strong verbal communication skills in English, Bahasa Malaysia and Mandarin                                           

Good knowledge in Windows and Mac operating system

Prior experience in technical helpdesk support would be an advantage

Customer oriented mindset

Able to work efficiently in a fast paced environment

Point of contact for system service requests and queries from copier, printers & scanners users

Ability to multi-task and make decisions quickly based on the customer's needs

Ability to handle difficult calls in a professional manner

Respond to requests for technical assistance on system issue by telephone or electronically (email)

Diagnose and resolve over the phone or electronically of all system related issue on the copier performance and advise users on appropriate actions

Log service request detailed information as required into the Enterprise System

Identify and escalate situations requiring urgent attention

Carry out such other tasks and responsibilities as may be required and assigned which would be based on the changing needs of the organisation consistent with the employee’s skills and abilities

Provide technical support for product related issues (for domestic market)

Provide helpdesk support via telephone/email

Use problem solving skills and product knowledge to resolve customer’s technical queries in a timely manner

Record and update customers’ cases into systems for proper tracking

Provide accurate and understandable information to customer

Ensure customer issues and/or complaints are either addressed or escalated to the appropriate level, whilst ensuring follow through in all cases

Maintain high level of customer satisfaction whilst providing technical assistance

Maintain accuracy when logging and/or updating call details in call tracking too.

Be familiar with all policy, processes, product, technical knowledge and escalation path

Perform outbound follow up calls to customer within agreed and monitor system alarm

Remain polite, patient and courteous with customer throughout the service