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Full Time Airfreight Customer Service Executive - Senior Executive (Import) Jobs, Salary up to SGD 4,000 in TALENTS@WORK PTE. LTD. - Maukerja
Airfreight Customer Service Executive - Senior Executive (Import)
TALENTS@WORK PTE. LTD.
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Job Description
Responsibilities
Location:
Changi
Industry:
Freight Forwarding / Logistics
Working Hours:
Mon-Fri, 9am-5.30pm & alternate Saturday 9am-1pm
Looking to grow your career in airfreight forwarding? This role offers the opportunity to manage end-to-end export shipments while working closely with customers, airlines, and operations teams to ensure smooth and efficient delivery. This position is suitable for candidates with airfreight export experience who are organised, service-oriented, and confident in handling shipment coordination.
Key Responsibilities
Manage end-to-end airfreight import shipments, including arrival coordination, documentation, customs clearance, delivery arrangement, billing, and shipment closure
Act as the main point of contact for customers on import shipment enquiries, updates, and issue resolution
Coordinate with airlines, ground handling agents, trucking partners, customs authorities, and internal teams to ensure smooth execution
Monitor shipment status and ensure compliance with internal procedures, SLAs, and KPIs
Resolve shipment delays, documentation discrepancies, and customs-related issues proactively
Maintain accurate shipment records, reports, and supporting documentation
Identify workflow improvements to enhance efficiency and service quality
Support junior team members on import procedures and documentation where required (For Senior position)
Requirements
Experience in
airfreight import customer service or operations
Good knowledge of end-to-end airfreight export processes, including documentation, customs requirements, and billing
Strong coordination and problem-solving skills
Good communication and customer service skills
Detail-oriented and able to manage multiple shipments effectively
Hands-on experience with CargoWise is an advantage
Talents@Work Pte Ltd (21C0501)
Tan Jin Kai (R23115830)
Talents@Work is a recruitment consultancy that started from a passion to serve and dedication to prompt and quality service. Fostering strong partnerships with both clients and talents, Talents@Work serves to be a dedicated and resourceful partner. At Talents@Work, we specialise in Permanent, Temporary, or Contract sourcing as well as providing Payroll Outsourcing Service.
Changi
Industry:
Freight Forwarding / Logistics
Working Hours:
Mon-Fri, 9am-5.30pm & alternate Saturday 9am-1pm
Looking to grow your career in airfreight forwarding? This role offers the opportunity to manage end-to-end export shipments while working closely with customers, airlines, and operations teams to ensure smooth and efficient delivery. This position is suitable for candidates with airfreight export experience who are organised, service-oriented, and confident in handling shipment coordination.
Key Responsibilities
Manage end-to-end airfreight import shipments, including arrival coordination, documentation, customs clearance, delivery arrangement, billing, and shipment closure
Act as the main point of contact for customers on import shipment enquiries, updates, and issue resolution
Coordinate with airlines, ground handling agents, trucking partners, customs authorities, and internal teams to ensure smooth execution
Monitor shipment status and ensure compliance with internal procedures, SLAs, and KPIs
Resolve shipment delays, documentation discrepancies, and customs-related issues proactively
Maintain accurate shipment records, reports, and supporting documentation
Identify workflow improvements to enhance efficiency and service quality
Support junior team members on import procedures and documentation where required (For Senior position)
Requirements
Experience in
airfreight import customer service or operations
Good knowledge of end-to-end airfreight export processes, including documentation, customs requirements, and billing
Strong coordination and problem-solving skills
Good communication and customer service skills
Detail-oriented and able to manage multiple shipments effectively
Hands-on experience with CargoWise is an advantage
Talents@Work Pte Ltd (21C0501)
Tan Jin Kai (R23115830)
Talents@Work is a recruitment consultancy that started from a passion to serve and dedication to prompt and quality service. Fostering strong partnerships with both clients and talents, Talents@Work serves to be a dedicated and resourceful partner. At Talents@Work, we specialise in Permanent, Temporary, or Contract sourcing as well as providing Payroll Outsourcing Service.
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