Full Time Associate Business Development Manager Jobs, in One Belian Seed - Talent, Culture & Change Federal Territory - Maukerja

About the role

The role is responsible for managing and developing strong relationships with customers across the APAC region, ensuring a high level of customer satisfaction while supporting the achievement of the Company's business objectives. The incumbent will serve as the primary point of contact for customers, managing enquiries, resolving issues, coordinating with internal stakeholders, and identifying opportunities to strengthen customer engagement and business growth. This role requires strong communication, problem-solving, negotiation, and relationship management skills, with the ability to effectively manage multiple priorities in a fast-paced environment.

Key responsibilities

• Lead the activities to renew contracts with non-tacit renewal clause that require notification of the renewal rate and simple standard addendum
• Manage tacit renewals with predefined renewal terms / rules, that require notification and simple quotation for customer internal compliance
• Address queries leading to renewals
• Provide overage usage report at the time of contract renewal
• Update in system on non-tacit renewal agree rate
• Own the Change Order process and coordinate with Customer, Pre-Sales/Professional Services on Change Order
• Collaborate with BDM / Legal on Novation and Amendment that are non-ACV
• Manage customers that require upgrade to the latest version to take advantage of new features
• Work closely with the Customer Success Advocates on upgrade requirements as required
• Serve as point of contact for all existing accounts that are not allocated to a BDM

About you

• Bachelor's Degree ideally in Business or a related field
• Minimum of 5 years of experience in a similar role, preferably in B2B
• Excellent verbal and written communication skills, with strong proficiency in English
• Strong analytical thinking, logical reasoning, and sound judgment with a high level of perceptual awareness
• Excellent negotiation and influencing skills, with the ability to manage discussions effectively with internal and external stakeholders
• Strong problem-solving abilities and the capability to make well-informed decisions in a fast-paced environment
• Good pipeline management, organizational, and time management skills, with the ability to prioritize multiple tasks and meet deadlines
• Knowledge of Salesforce and CRM systems is a plus
• Strong interpersonal and social skills, with the ability to build and maintain effective relationships with both internal stakeholders and external customers