Full Time Clinic Operations Manager Jobs, Salary up to MYR 10,000 in Hisential Clinic Federal Territory - Maukerja

We’re Hiring: Clinic Operations Manager

Hisential Clinic | Kuala Lumpur, Malaysia

Are you an experienced operations professional with strong leadership skills and a passion for delivering exceptional customer experiences?

At Hisential Clinic, we are looking for a proactive and hands-on Clinic Operations Manager to oversee daily clinic operations, lead the team, improve operational efficiency and ensure a seamless experience for our clients.

If you thrive in a fast-paced, service-oriented environment and enjoy building efficient processes while developing people, we would love to hear from you.

Key Responsibilities

1. Clinic Operations & Service Excellence

• Oversee the day-to-day operations of the clinic to ensure smooth workflows and efficient service delivery.
• Ensure the clinic maintains high standards of professionalism, cleanliness, organisation and client experience.
• Monitor operational performance and proactively resolve issues that may affect service quality.
• Ensure clinic facilities, equipment and systems are properly maintained and operational.

2. Team Leadership & Management

• Lead, coach and develop clinic staff to achieve operational and service standards.
• Manage staff scheduling, shift coverage, attendance and manpower planning.
• Set clear expectations, monitor team performance and address performance gaps.
• Foster a collaborative, accountable and service-driven team culture.

3. Process Improvement & SOP Compliance

• Implement, maintain and improve operational procedures and workflows.
• Ensure staff adhere to established SOPs, clinic policies and service standards.
• Identify operational inefficiencies and implement practical solutions to improve productivity.
• Monitor daily opening and closing procedures and ensure operational issues are properly reported and followed up.

4. Inventory, Facilities & Vendor Management

• Oversee inventory management, stock replenishment and the proper handling of clinic supplies.
• Coordinate maintenance, repairs and vendor arrangements.
• Ensure clinic equipment, facilities and supplies are well maintained and available when required.
• Monitor operational expenses and identify opportunities for cost efficiency.

5. Reporting & Cross-Functional Coordination

• Monitor key operational indicators, identify recurring issues and provide regular updates to management.
• Work closely with Customer Service, doctors and other internal teams to ensure effective coordination.
• Support the implementation of new systems, processes and operational initiatives.
• Take a hands-on approach and assist with front-line clinic operations when necessary.

Requirements

• Minimum 3–5 years of relevant operations experience, preferably in healthcare, hospitality, food and beverage, retail or other service-oriented industries.
• Proven experience in team leadership, staff management and daily operational planning.
• Strong problem-solving, organisational and decision-making skills.
• Excellent communication skills, with fluency in spoken and written English.
• Customer-focused, detail-oriented and able to manage multiple priorities in a fast-paced environment.
• Comfortable working hands-on and taking ownership of operational issues.
• Willing to work five days a week, including weekends and public holidays, according to the clinic's operational schedule.

Why Join Hisential Clinic?

• Be part of a growing healthcare and wellness organisation.
• Take ownership of clinic operations and make a meaningful impact on service quality.
• Work with a team that values accountability, continuous improvement and operational excellence.
• Opportunity to contribute to process improvements and the development of the clinic team.

Interested?

Website: *************

If you are ready to take the next step in your operations career, we would love to hear from you.

Apply now by submitting your CV to ************* and sharing how your experience can contribute to the success of Hisential Clinic.

Pay: RM8,000.00 - RM10,000.00 per month

Work Location: In person