Full Time Customer Experience Consultant Jobs, in Altair Global - Maukerja

Customer Experience Consultant

Altair Global | Singapore

About the role

A relocation is more than a change of address. For an employee and their family, it can mean a new country, a new role and a new way of life.

As a Customer Experience Consultant at Altair Global, you will guide customers through that journey. You will coordinate relocation services, explain the support available and help resolve challenges so customers feel informed, supported and confident throughout their move.

Based in Singapore, you will work with colleagues, corporate clients and service partners across Asia Pacific. Your work will contribute to Altair’s Experience Management approach by turning everyday interactions into experiences that build trust.

What you will do

- Guide customers through their relocation. Serve as a primary point of contact, understand their needs and provide timely, practical guidance.
- Manage relocation cases. Coordinate authorized services, track milestones and follow through on outstanding actions.
- Explain policies and benefits. Help customers understand their employer’s relocation policy, available support and approval requirements.
- Coordinate service partners. Work with destination services, housing, moving and other providers to keep services aligned with customer needs and agreed timelines.
- Solve problems with care and judgment. Identify risks early, take ownership of issues and escalate matters when additional expertise or approval is needed.
- Keep stakeholders informed. Provide clear updates to customers, client contacts and internal teams.
- Maintain accurate records. Keep case notes, service updates, approvals and financial information current in Altair’s systems.
- Support financial accuracy. Review relevant expenses and supplier invoices against authorized services and client requirements.
- Protect confidential information. Handle customer and client data responsibly and follow established procedures.
- Improve the experience. Use feedback and recurring issues to suggest practical improvements to service delivery.

What you bring

- Strong communication skills in English, with the ability to explain information clearly and listen carefully.
- Empathy, patience and an interest in helping people through change.
- Good organization and attention to detail, with the ability to manage multiple cases and competing deadlines.
- A proactive approach to problem-solving and a willingness to take ownership.
- Sound judgment, including knowing when to seek help or escalate an issue.
- Confidence working with people from different cultures and backgrounds.
- Comfort using digital systems and learning new tools.
- A collaborative mindset and commitment to reliable service.

Experience in relocation, global mobility, customer service, hospitality, travel, HR operations or another service-focused role would be helpful. Fresh graduates and candidates with transferable experience are also welcome.

Additional language skills would be an advantage when supporting customers across the region.

What success looks like

Customers know what happens next and who they can turn to. Services are coordinated accurately and on time. Issues are addressed early, commitments are followed through, and colleagues and clients can rely on the information you provide.

Why join Altair?

You will work at the intersection of people, service and international mobility, helping employees and families navigate important life transitions.

The role offers the opportunity to build experience in global mobility, work across diverse markets and contribute ideas that improve how we support our customers.

Location and eligibility

This role is based in Singapore. Applicants must have the right to work in Singapore.

Interested?

Please reach out to Benny Tan via LinkedIn message with your résumé and a brief introduction. He will connect you with the hiring team.