Full Time Senior Jira Service Management (JSM) Engineer Jobs, Salary up to SGD 6,500 in CMC-APAC PRIVATE LIMITED Central Region (Singapore) - Maukerja

Role Overview 

Our client is seeking an experienced, hands-on Jira Service Management (JSM) engineer to implement and modernise an IT Service Management platform on GovTech SHIP-HAT JSM, including migration from the existing on-premise JSM Data Center environment. 

This is not a like-for-like migration or a generic DevOps infrastructure role. The focus is on JSM engineering, ITSM workflow automation, and integrations with SHIP-HAT Jira, Confluence, GitLab and other enterprise platforms to connect service operations with software delivery. 

Key Responsibilities 

• Assess the existing JSM environment and design a simplified, modern target-state ITSM solution on SHIP-HAT JSM. 

• Configure JSM service projects, portals, request forms, workflows, queues, SLAs, permissions, approvals and notifications. 

• Implement and improve incident, service request, problem, change and knowledge-management workflows. 

• Develop automation for ticket routing, approvals, escalation, incident handling and service fulfilment. 

• Design, build and troubleshoot integrations using REST APIs, webhooks, scripting and supported connectors. 

• Integrate JSM with Jira, Confluence and GitLab/DevOps tools, using approved interfaces, to improve traceability across incidents, changes, releases and engineering work. 

• Plan and support migration of agreed configurations and data from JSM Data Center, including mapping, testing, validation and cutover. 

• Support user acceptance testing, technical documentation, operational handover and post-go-live stabilisation. 

Required Experience and Skills 

• Proven hands-on delivery of at least one Jira Service Management implementation; experience using Jira only for issue tracking is insufficient. 

• Strong JSM configuration skills covering workflows, request types, forms, automation rules, SLAs, permissions and service portals. 

• Practical understanding of ITSM processes, particularly incident, service request, problem and change management. 

• Experience building automation and system integrations using REST APIs, webhooks and scripting. 

• Experience integrating JSM or comparable enterprise workflow platforms with other systems. 

• Working knowledge of GitLab or similar DevOps tools, CI/CD concepts, and release/change-management integration. 

• Experience with Atlassian Jira and Confluence; able to work across IT operations and software engineering teams. 

• Able to own a technical workstream independently, troubleshoot issues and communicate with stakeholders. 

Preferred Experience 

• Jira/JSM Server or Data Center-to-cloud migration, including configuration and data migration. 

• JSM Assets/CMDB, service catalogue design and knowledge-management integration. 

• Automation linking GitLab pipelines or deployments to ITSM change and incident processes. 

• ITIL certification or experience in a highly governed enterprise/public-sector environment. 

• AIOps or AI-enabled ITSM, such as incident summarisation, ticket classification, knowledge recommendations or intelligent routing. 

• CVs should clearly identify JSM implementation projects, the candidate's personal implementation responsibilities, and examples of automation or integrations delivered. Generic DevOps profiles without demonstrable JSM implementation experience are not suitable.