Full Time Operations Executive (Night-shift) Jobs, in RushOwl - Maukerja

Company Description RushOwl is a technology-driven mobility company focused on building the world’s first digital transportation infrastructure to make commuting safer, more direct, and more flexible. Using proprietary AI dynamic routing algorithms, RushOwl designs shared ride solutions that help commuters, corporations, and governments coordinate transportation in a fuss-free way. With a single tap, users can book shared private rides across regions or within local areas for better accessibility and reliable access to workplaces and key destinations. The company is committed to creating a smart transportation ecosystem that ensures every passenger arrives on time and with peace of mind. Joining RushOwl means contributing to the future of people-centric, data-driven urban mobility.

Role Description The Operations Executive (Night-shift) role is a full-time, on-site position based in Singapore. This role oversees nightly transport operations, including monitoring service performance, coordinating drivers and routes, and ensuring all rides run according to schedule and service standards. The Operations Executive responds to real-time issues such as delays, route changes, and passenger inquiries, escalating cases where needed and maintaining clear communication with internal teams. The role involves using operations dashboards and tools to track KPIs, update schedules, and optimize resource allocation throughout the night. The Operations Executive also supports continuous improvement by documenting incidents, suggesting process enhancements, and helping implement standard operating procedures for night operations.

Qualifications

• Strong operational coordination and logistics skills, with experience in managing transport or service operations during night or shift work.
• Comfort with technology tools and dashboards, including basic data entry, monitoring live systems, and using routing or scheduling software.
• Excellent communication and customer service skills to handle passenger queries, driver interactions, and internal stakeholder updates clearly and calmly.
• Problem-solving and decision-making abilities to address real-time issues, prioritize tasks, and maintain service reliability under time pressure.
• Attention to detail and reliability in following standard operating procedures, documenting incidents, and ensuring compliance with safety and service guidelines.
• Ability to work night shifts on a consistent basis, with strong time management and personal organization skills.
• Prior experience in transportation, mobility services, call center, or operations support is an advantage.
• Diploma or degree in Business, Operations Management, Logistics, or a related field preferred, or equivalent practical experience.