- Singapore
Working Location
Job Description
Responsibilities
[What the role is]
As an enforcement officer, you will be on the front lines of maintaining URA’s regulatory standards. This is a dynamic role where you are responsible for ensuring compliance with URA’s regulations through ground inspections, public engagement, and the management of enforcement workflows.[What you will be working on]
Site Inspections: Conduct field inspections and investigations to identify and document evidence of regulatory breaches, along with interviewing persons acquainted with the case.
Engagement & Education: Engage with homeowners and businesses, where needed, to explain rules and regulations.
Enforcement Action: Execute statutory powers, including the serving of formal notices to secure compliance with regulations.
Appeals Management: Review and assess appeals, providing recommendations based on a balanced and calibrated approach.
Conflict Resolution: Manage challenging face-to-face interactions with members of the public, utilising de-escalation techniques while maintaining professional standing.
[What we are looking for]
We are looking for a resilient individual who can navigate complex situations, apply regulations firmly but fairly, and communicate clearly with a diverse range of internal and external stakeholders.
Requirements
The successful candidate will be offered a 1-year contract in the first instance, with continuation subject to further assessments and considerations.
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