Full Time Technology Consulting - ServiceNow Project Manager Jobs, in EY Federal Territory - Maukerja

Role Overview

The ServiceNow SPM Functional Business Analyst will support the implementation of ServiceNow Strategic Portfolio Management (SPM), working with business and technology stakeholders to understand business requirements, translate them into functional requirements, and support solution design, configuration, testing and implementation. The role will also support post-go-live stabilization and coordinate the knowledge and operational transition of the implemented solution to the client team following go-live and the warranty period.

Key Responsibilities

• Engage business stakeholders to understand existing portfolio, demand, project and resource management processes and requirements.
• Facilitate requirements gathering workshops and document business and functional requirements for ServiceNow SPM.
• Analyse existing processes and support the definition of future-state processes aligned to the ServiceNow SPM solution.
• Translate business requirements into user stories, functional requirements, acceptance criteria and process flows for the ServiceNow implementation team.
• Support functional design across relevant SPM areas such as:
• 1) Demand Management
• 2) Project Management
• 3) Portfolio Planning
• 4) Resource Management
• 5) Financial Planning / Cost Management
• Work closely with ServiceNow functional consultants, architects and developers to clarify requirements and ensure the configured solution addresses agreed business needs.
• Identify requirement gaps, dependencies and process impacts arising from the proposed ServiceNow SPM solution.
• Support data requirements and mapping for migration of relevant portfolio, project, demand and resource information into ServiceNow.
• Develop and review functional test scenarios and test cases.
• Support SIT and UAT, including defect clarification, requirements traceability and business validation.
• Support go-live and post-go-live warranty activities, working with business users, the implementation team and support teams to address functional queries and stabilize the ServiceNow SPM solution.
• Plan and coordinate knowledge transfer to the client’s BAU/support team, covering implemented SPM processes, key configurations, business rules, known issues and operational procedures.
• Ensure relevant functional and operational documentation is completed and handed over to the client, including process documentation, user guides and support materials.
• Support the transition of day-to-day SPM operations and functional ownership to the client team, including walkthroughs and knowledge-transfer sessions.

Experience / Skills

• Experience as a Functional Business Analyst or Functional Consultant on ServiceNow implementations.
• Hands-on functional knowledge of ServiceNow Strategic Portfolio Management (SPM).
• Good understanding of project, portfolio, demand and resource management processes.
• Experience facilitating workshops and translating business requirements into ServiceNow functional requirements and user stories.
• Experience working with ServiceNow implementation teams across requirements, design, configuration, testing and deployment.
• Strong stakeholder management and communication skills.
• Ability to bridge discussions between business users and technical ServiceNow teams.
• Experience with Agile delivery and tools such as Jira or Azure DevOps would be advantageous.
• ServiceNow certification or relevant SPM implementation experience would be advantageous.

What we look for

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you will be a confident team player equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization. If you are ready to take on a wide range of responsibilities and are committed to seeking out new ways to make a difference, this role is for you.

What working at EY offers

• EY offers a competitive remuneration package commensurate with your work experience, where you will be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements (FWA), as needed, guided by our FWA Policy. Plus, we offer:
• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.  Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

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