Full Time Laboratory Information System Officer Jobs, in IHH HEALTHCARE SINGAPORE - Maukerja

The Role

Parkway Laboratory Services Ltd (PLS) has laboratories on the premises of Gleneagles Hospital, Mount Elizabeth Hospital, Mount Elizabeth Novena Hospital and Parkway East Hospital, the four tertiary hospitals owned by IHH Singapore, and a reference laboratory located in Aljunied, which also houses our headquarters.

We serve the needs of a broad range of hospitals and primary care clinics, integrated healthcare facilities and we have over 40 years of expertise in laboratory medicine.

Key accountabilities

The position is responsible for supporting laboratory users in the analysis, implementation, testing, and maintenance of Laboratory Information System (LIS) solutions. The role serves as the key liaison between laboratory operations, IT teams, and vendors to ensure system enhancements, integrations, and defect fixes meet business and regulatory requirements. The incumbent will drive requirement gathering, impact assessment, testing, project coordination, and user support activities to enable efficient laboratory operations and successful delivery of LIS initiatives.

Business Analysis & Requirement Gathering

• Engage laboratory stakeholders to gather, analyse, and document business requirements.
• Conduct workflow reviews and impact assessments for system enhancements and process changes.
• Prepare Business Requirement Documents (BRD), functional specifications, and change requests.

Testing & Quality Assurance

• Develop test scenarios, test cases, and test scripts.
• Coordinate and perform SIT, UAT, and regression testing.
• Validate system enhancements and defect fixes prior to deployment.
• Ensure testing evidence and sign-offs are appropriately maintained.

Application & User Support

• Investigate and troubleshoot LIS-related issues reported by laboratory users.
• Work with vendors and IT teams to resolve application defects and integration issues.
• Provide functional support and guidance to end users.

Project & Vendor Coordination

• Coordinate enhancement requests, project activities, and deployment schedules.
• Liaise with vendors and internal teams to ensure timely delivery of agreed solutions.
• Track issues, risks, and project progress through to closure.

Compliance & Documentation

• Ensure system changes comply with laboratory operational requirements and regulatory standards.
• Maintain project documentation, user guides, test evidence, and operational procedures.
• Support audit, compliance, and accreditation activities related to LIS.

Qualifications & Experience

• Bachelor's Degree in Information Technology, Health Informatics, Biomedical Science, Medical Laboratory Science, Business Information Systems, or related discipline.
• Relevant certifications in Business Analysis, Project Management, or Healthcare Informatics are advantageous.
• 3-5 years of experience in business analysis, application support, healthcare IT, or laboratory operations.
• Experience supporting Laboratory Information Systems (LIS) or healthcare applications preferred.
• Experience in requirement gathering, testing, system implementation, and stakeholder management.

Additional Information

Working location: Paya Lebar