- Islandwide (Singapore) Singapore
Working Location
Job Description
Responsibilities
Company: Semiconductor Equipment Supplier
Location: Central
Position: Sales Engineer (Japanese Speaking) (20479)
50% will be visiting clients (Industrial area)
Job Description:
A. Technical Application and Customer Support
Provide on-site technical assistance to key accounts so that products perform optimally and are handled correctly.
Support new product set-up, evaluation and buy-off procedures with customers, particularly for critical package profiles.
Assist customers with product installation, routine maintenance and drawing simulations.
Continuously observe product performance on the test floor and record the results.
Support customers during day-to-day operation, and provide advice or information when requested by the customer or when the Sales Engineer judges it reasonable.
Support sales activities: maintain customer relationships, understand account needs and flag new application opportunities
B. Troubleshooting and Urgent On-Site Intervention
Troubleshoot and improve customer test operations of our products.
Respond quickly to urgent test-floor issues, including emergency on-site calls, and carry out corrective actions efficiently to minimise line downtime.
Work with engineers in Japan or Singapore to resolve problems that cannot be fixed on site.
C. Data Collection, Analysis and Product Improvement
Collect and analyse field data on yield rates, defect metrics and overall performance of test sockets and pogo pins, including behaviour on different test handlers.
Report product performance, defects and other technical issues to HQ
Report customer requirements, opinions, claims and market intelligence to the engineering teams to drive design changes and product improvements.
Relay any information customers require from connection with the products.
Prepare reports and translate between customers and Head Office engineers where required.
Job Requirements:
Diploma/Degree in Mechanical Engineering or related technical disciplines
1–3 years in semiconductor, electronics manufacturing or test engineering.
Basic understanding of IC packaging, test sockets, or general testing processes.
Able to communicate in Advanced Japanese to communicate with Japanese speaking clients and stakeholders. Willingness to travel locally: regular customer visits across Singapore, and ability to respond to emergency calls.
Hands-on, problem-solving attitude: comfortable working on a production or test floor and troubleshooting equipment
Self-motivated individual who is action/results oriented, independent, flexible, with a passion for developing technical excellence products.
Candidates with no semiconductor experience but a strong technical aptitude and the right attitude will be considered. Comprehensive product-specific training will be provided.
Advantageous experience includes cleanroom or test-floor work, customer support, Failure Analysis (FA), Quality Assurance (QA), and knowledge of test handlers, ATE, or load boards
Interested applicants please apply directly for further shortlisting review.
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