Full Time Ecommerce Store Success Executive Jobs, Salary up to MYR 7,500 in Sweetmag Solutions (M) Selangor - Maukerja

We are looking for an Ecommerce Store Success Executive to manage and support the ongoing success of our clients' e-commerce stores.

You will be a key point of contact for assigned clients, helping to coordinate store updates, campaigns, enhancements and support requests while working closely with Sweetmag's developers, designers and project teams.

The ideal candidate is organised, proactive, client-focused and passionate about e-commerce.

3 years of experience in e-commerce, digital agency, account servicing or related roles preferred.

• Good understanding of e-commerce and online store operations.

• Experience with Shopify, Shopify Plus, Adobe Commerce / Magento or similar platforms is an advantage.

• Strong communication and client servicing skills.

• Organised and able to manage multiple clients and requests.

• Comfortable working with developers and technical teams.

• Good problem-solving skills and attention to detail.

• Proactive, responsible and able to work independently.

• Manage day-to-day communication and relationships with assigned e-commerce clients.

• Understand clients' businesses, store operations and ongoing requirements.

• Coordinate store updates including products, promotions, banners, content, campaigns and basic store configurations.

• Receive client requests, clarify requirements and coordinate tasks with developers, designers and internal teams.

• Track client requests and technical issues through to completion.

• Coordinate and escalate urgent store issues where necessary.

• Support clients in preparing their stores for campaigns, product launches and major sales periods.

• Proactively identify opportunities to improve store experience, functionality and operations.

• Review basic e-commerce performance metrics and recommend areas for improvement.

• Manage ongoing support and retainer requirements, including identifying out-of-scope requests.

• Identify potential enhancements and upsell opportunities for Sweetmag.

• Maintain strong client relationships and contribute towards client retention and satisfaction.

• Annual Leave
• Medical and Hospitalisation Leave
• EPF
• SOCSO
• EIS
• Company Trip
• Performance Bonus
• Allowance Provided
• 5 Working Days