Full Time Real Time Analyst (RTA) - English Speaker Jobs, Salary up to MYR 4,500 in Right Recruit WP Kuala Lumpur - Maukerja

Job Requirements:

• Fluent in English included reading, writing and speaking

• Diploma and above with 2 years RTA experience are welcome

Job Responsibilities:

• Responsible for managing and ensuring the service level agreements for various programs are met

• Manage the call volume, daily attendance and program break schedules

• Analyse data to outline reasons for under/over performance and recommend actions to improve performance

• Assist with creation of metrics and targets to meet service level performance

• Generate ideas for process improvement planning

• Produce daily, biweekly and monthly internal reports

• Runs and analyse reports to provide workable recommendations to Operations Team for adjusting staffing levels to meet departmental productivity goals.

• Analyse call volume and trends on any exceptional deviations

• Monitor and develop effective schedule to maximize the use of resources and activities

• Support the implementation of service level action plans

• Update daily exceptions requests, schedules and responds to escalated issues and ad-hoc requests.

• Undertakes and performs other duties as and when required

• 5 days work
• Training provided
• Allowance provided
• Annual Leave
• Medical and Hospitalisation Leave
• EPF
• SOCSO
• EIS
• Medical Insurance