- Shah Alam Selangor Malaysia
Full Time Global Service Desk Analyst (Korean Speaker) Jobs, in Mettler-Toledo International, Inc Selangor - Maukerja
Global Service Desk Analyst (Korean Speaker)
Mettler-Toledo International, Inc
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Job Description
Responsibilities
About Mettler Toledo
METTLER TOLEDO is a leading global supplier of precision instruments and services. We are recognized as an innovation leader and our solutions are critical in key R&D, quality control, and manufacturing processes for customers in a wide range of industries including life sciences, food, and chemicals. We operate throughout the world with a culture shaped by innovation and international flair.
Our Opening and Your Responsibilities
Responsibilities
* Act as a single point of contact for phone calls and tickets from employees concerning IT issues and queries.
* Provide 1st and 2nd level support - troubleshoot and resolve IT related problems form software to hardware, such as Microsoft Windows 10 and Microsoft Office 365, laptops, desktops, printers, mobile devices.
* Handle IT support phone calls and tickets within SLA defined.
* Log all phone calls in the Service Desk tool (ServiceNow).
* Ensure phone queue SLA are met.
* Take ownership and coordinate with other IT support teams for high priority issues.
* Escalate unresolved tickets to next level support teams.
* Participate in on-call rotation to provide coverage when required.
What You Need to Succeed
Requirements
* Qualification / IT Know-How
* Diploma or Degree in any discipline but with keen interest in IT/Computer with at least a year of Service Desk or Technical Support experience.
* Good understanding of computer systems, mobile devices and tech products.
* Advanced ability to gather, monitor and document data.
* Understand the ITIL framework.
* Excellent customer service skills.
* Excellent verbal and written communication skills in English and Korean.
* Good knowledge of Service Desk operations.
* Required Skills: Microsoft 365, Azure Active Directory, Exchange, Office 365, MS Teams, LAN, VPN & Wireless, Antivirus, Windows 10.
2. Personal.
* Initiative, able to work independently, good team player.
* Communicative, able to work in virtual international team.
* Flexible, reliable, proactive, show own initiative.
* Passionate and drive for pragmatic solutions.
* Very good verbal and written communication skills in English and Korean.
* Additional language skill is a plus.
* Malaysian citizen or hold relevant residence status work base is Shah Alam
Our Offer to You
1. Global exposure
2. Career development
Equal Opportunity Employment
We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.
METTLER TOLEDO is a leading global supplier of precision instruments and services. We are recognized as an innovation leader and our solutions are critical in key R&D, quality control, and manufacturing processes for customers in a wide range of industries including life sciences, food, and chemicals. We operate throughout the world with a culture shaped by innovation and international flair.
Our Opening and Your Responsibilities
Responsibilities
* Act as a single point of contact for phone calls and tickets from employees concerning IT issues and queries.
* Provide 1st and 2nd level support - troubleshoot and resolve IT related problems form software to hardware, such as Microsoft Windows 10 and Microsoft Office 365, laptops, desktops, printers, mobile devices.
* Handle IT support phone calls and tickets within SLA defined.
* Log all phone calls in the Service Desk tool (ServiceNow).
* Ensure phone queue SLA are met.
* Take ownership and coordinate with other IT support teams for high priority issues.
* Escalate unresolved tickets to next level support teams.
* Participate in on-call rotation to provide coverage when required.
What You Need to Succeed
Requirements
* Qualification / IT Know-How
* Diploma or Degree in any discipline but with keen interest in IT/Computer with at least a year of Service Desk or Technical Support experience.
* Good understanding of computer systems, mobile devices and tech products.
* Advanced ability to gather, monitor and document data.
* Understand the ITIL framework.
* Excellent customer service skills.
* Excellent verbal and written communication skills in English and Korean.
* Good knowledge of Service Desk operations.
* Required Skills: Microsoft 365, Azure Active Directory, Exchange, Office 365, MS Teams, LAN, VPN & Wireless, Antivirus, Windows 10.
2. Personal.
* Initiative, able to work independently, good team player.
* Communicative, able to work in virtual international team.
* Flexible, reliable, proactive, show own initiative.
* Passionate and drive for pragmatic solutions.
* Very good verbal and written communication skills in English and Korean.
* Additional language skill is a plus.
* Malaysian citizen or hold relevant residence status work base is Shah Alam
Our Offer to You
1. Global exposure
2. Career development
Equal Opportunity Employment
We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.
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