Full Time Customer Service Administration Cum Insurance Processing Assistant Jobs, Salary up to MYR 3,500 in TOPVISION Eye Specialist Centre (Setia Alam) Sdn. Bhd. Selangor - Maukerja

Computer literate.

Resourceful, able to meet deadlines, ability to work independently and good team player.

Excellent written and verbal communication skills.

Excellent analytical, problem-solving skills and good interpersonal skills.

Manage daily clinic flow including patient registration, preparation for operation, visual checking, scheduling appointments, handling patients enquiry, dispensary and billing

Managing customer care and ensuring exceptional service is provided by the team and keeping customer complaints to a minimal or even none

Provide eye care consultation to patients, especially on pre and post operation care

Provide consultation on the types of packages available

Assist in managing insurance and/or GL cases

Ability to use MEDEX for all patient related matters

Resolve patient complaints via phone, email, mail, or social media

Prepare monthly or ad-hoc reports (if required)

To manage entire customer service chain division to improve customer service standards as well as managing patient grievances

Occasionally involved in marketing events such as road shows, health screenings, etc