- G61, Jalan PUJ 3/8 Puncak Jalil 43300 Malaysia 43300

Puncak Jalil, 43300
Working Location
Job Description
Requirements
Lead the Sales Assistant (SA) team to achieve monthly and quarterly revenue targets, breaking targets down to individual level and tracking them daily
Own advertising conversion efficiency; work with the media buying side to maintain ROAS at 4.0 or above, ensuring ad-driven enquiries convert into orders
Build and run the repeat purchase and customer win-back programme, bringing repeat sales to 30% or more of total revenue
Develop sales scripts, follow-up SOPs and customer segmentation standards, and coach the team to apply them
Monitor first-response time and conversation quality daily, ensuring service standards do not slip in the pursuit of sales
Review team and individual performance data monthly, identify weak points in the funnel and propose improvements
Work with the social media and operations teams so that content- and ad-driven traffic converts smoothly into sales
Handle recruitment, training, performance assessment and succession planning for the SA team
Responsibilities
Minimum 3 years' experience in online sales or e-commerce sales management; experience in health food, wellness or beauty is an advantage
Has led a sales team of 3 or more, with a demonstrable record of coaching and hitting targets
Familiar with the online sales funnel across Facebook Ads, Xiaohongshu and WhatsApp, and able to read advertising data
Comfortable with data; able to use Excel / Google Sheets for performance breakdown and review
Academic qualification is not a barrier — we assess on actual results achieved with a team
Benefits
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