Full Time Customer Success Specialist Jobs, Salary up to MYR 4,500 + bonus in A Job Thing WP Kuala Lumpur - Maukerja

Candidate must possess at least a Diploma in any field.

At least 2 years of experience in Customer Success, Customer Service, Account Management, or a related customer-facing role.

Comfortable communicating with customers via phone calls and conducting proactive follow-ups when required.

Confident in engaging customers and building relationships through both verbal and written communication.

Excellent communication and presentation skills.

Good command of written and spoken English, Mandarin, and Bahasa Malaysia.

Strong logical thinking and problem-solving skills.

Respond to clients' issues and enquiries promptly via phone calls, email, chat, and internal software.

Proactively engage and follow up with customers via phone, email, and other communication channels to ensure a positive customer experience.

Introduce and demonstrate the system to customers, including account registration, job posting, and platform features.

Guide customers through onboarding and support them in maximizing the value of the platform.

Escalate clients' issues and opportunities to the Sales Team when necessary.

Support the Account Manager by maintaining a positive, professional, and customer-centric attitude.