Full Time Credit Collection Executive Jobs, Salary up to MYR 3,000 in Gala Track Federal Territory - Maukerja

JOB DESCRIPTIONS & REQUIREMENTS:

We are seeking motivated, confident and target-driven individuals to join our team as Credit Collection Executives.

You will be responsible for managing assigned customer accounts, contacting customers regarding overdue payments, understanding their financial situation, negotiating suitable repayment arrangements and achieving monthly recovery targets.

Training will be provided, so candidates without previous debt collection experience are encouraged to apply.

Key Duties & Responsibilities

Manage and follow up on a portfolio of overdue customer accounts.

Contact customers via telephone, SMS, WhatsApp and other approved communication channels.

Understand customers' payment circumstances and negotiate reasonable repayment arrangements.

Monitor and follow up on payment promises and agreed instalments.

Encourage customers to settle outstanding balances within agreed timelines.

Maintain accurate and updated customer/account information in the system.

Assist with locating customers where contact information is outdated or unavailable.

Work towards and achieve assigned monthly collection targets.

Respond to customer enquiries and complaints in a polite and professional manner.

Escalate complicated or sensitive cases to the Team Leader or Management.

Follow all company policies, client requirements and applicable Malaysian laws and regulations.

Maintain strict confidentiality of customer and account information.

Prepare collection updates and reports when required.

Carry out other duties relating to recovery and collection operations as assigned.

Job Requirements

Minimum SPM qualification.

Previous experience in debt collection, banking, customer service, telesales or sales will be an advantage.

Fresh graduates and candidates with no collection experience are welcome.

Good verbal communication and interpersonal skills.

Able to communicate in Bahasa Malaysia and English.

Comfortable and confident communicating with customers over the telephone.

Positive attitude, hardworking and self-motivated.

Target-oriented and able to work under performance-based environments.

Patient and professional when dealing with challenging customers.

Basic computer skills.

Willing to learn new systems, procedures and collection techniques.

Able to work independently as well as within a team.

Performance Indicators

Credit Collection Executives will be evaluated based on a combination of:

Monthly recovery/collection results.

Customer contact and follow-up activities.

Successful customer engagement.

Payments received against assigned accounts.

Number of accounts successfully recovered.

Daily calling and account management activity.

Adherence to collection procedures and compliance requirements.

Quality of customer service and complaint management.

Our Offer

Competitive basic salary + attractive collection commission/incentives

Performance-based bonuses.

Structured training and guidance.

Career progression opportunities.

Supportive and professional working environment.

Opportunity to develop valuable experience in banking, credit management and debt recovery.

Suitable training for candidates entering the collection industry for the first time.

Who We Are Looking For

The ideal candidate should be confident, persistent, patient, disciplined and comfortable communicating with different types of customers.

If you are someone who enjoys working towards targets, communicating with people and wants to develop a career in the banking and financial services industry, we would like to hear from you.

No prior debt collection experience? That's perfectly fine — we provide training and guidance to help you get started.

Pay: RM2,000.00 - RM3,000.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Work Location: In person