- Jalan Sultan Mizan Zainal Abidin, Kompleks Kerajaan Kuala Lumpur Federal Territory Malaysia
Full Time NGO - Operations Support Associate Jobs, in PayNet (Payments Network Malaysia) Federal Territory - Maukerja
NGO - Operations Support Associate
PayNet (Payments Network Malaysia)
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Job Description
Responsibilities
Why Nexus Global Operator / Why Now
- Join Nexus Global Operator at a time when resilient, well-governed operations are increasingly critical to Malaysia’s payments ecosystem
- Help strengthen the operational foundations that keep services stable, participants supported, and issues moving towards closure
- Shape disciplined ways of working as operational processes, service management practices, and IPSO onboarding activities continue to evolve
- Build the visibility and operational evidence leaders need to make timely, informed decisions
- Play a hands-on role in turning operational standards into consistent execution across teams and stakeholders
- Own the operational follow-through that keeps Business Operations organised, visible, and moving
- Drive action tracking, issue closure, service reporting, and operational coordination across day-to-day run activities
- Coordinate IPSO onboarding activities, dependencies, documentation, and stakeholder actions from planning through completion
- Build reliable dashboards, trackers, procedures, meeting records, and audit evidence that teams can act on
- Bring discipline and judgment to incident, problem, change, and service management processes
- Succeed through strong execution, attention to detail, stakeholder communication, and relentless follow-through
- Your execution helps protect service stability by ensuring operational issues, actions, and dependencies do not fall through the cracks
- Your reporting gives stakeholders clear visibility into operational performance, risks, service targets, and outstanding actions
- Your coordination helps IPSO participants navigate onboarding with clear requirements, documentation, dependencies, and next steps
- Your documentation strengthens operational resilience by keeping procedures, runbooks, records, and evidence current and usable
- Your judgment helps teams distinguish routine follow-up from issues that require escalation or closer management attention
- Own day-to-day operational tracking, driving issues and actions towards clear owners, decisions, and closure
- Drive service management coordination across incidents, problems, changes, KPIs, service targets, and operational reporting
- Coordinate IPSO onboarding execution, keeping documentation, meetings, deliverables, dependencies, and participant records on track
- Build and maintain operational dashboards, monthly operations packs, action trackers, procedures, runbooks, and service reports
- Keep operational records and evidence audit-ready by driving completeness, accuracy, traceability, and document discipline
- Lead the coordination rhythm around operational meetings, governance updates, action logs, and executive reporting inputs
- A service incident creates multiple follow-up actions: you establish clear ownership, track dependencies, surface overdue actions, and drive them through closure
- An IPSO participant enters onboarding: you coordinate the working rhythm, maintain the required documentation, track dependencies, and flag blockers before they affect readiness
- A service KPI moves outside its expected target: you validate the underlying information, highlight the exception, and ensure the right stakeholders have what they need to act
- An audit evidence request arrives: you assemble complete, traceable records and identify gaps early rather than relying on last-minute document searches
- A recurring operational issue emerges: you connect the incident history, action tracker, and process documentation so the team can move from repeated follow-up towards sustainable resolution
- Leadership needs the monthly operations view: you turn operational data, service performance, issues, risks, and actions into a concise pack that supports decisions
- 3–7 years of experience in operations, service management, IT operations, payments, banking, or another structured operational environment
- Strong operational discipline, with the ability to manage multiple actions, dependencies, records, and deadlines without losing sight of the outcome
- Proven strength in documentation, reporting, dashboards, trackers, operational procedures, and management information
- Working knowledge of ITIL practices, particularly incident, problem, and change management, is valuable
- Strong stakeholder communication and coordination skills, including the confidence to challenge unclear ownership and follow through on commitments
- High attention to detail combined with practical judgment: knowing what needs immediate escalation, what needs deeper investigation, and what simply needs disciplined execution
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