Full Time Customer Service Officer Jobs, Salary up to SGD 3,000 in Eastern Oriental Singapore Pte Ltd - Maukerja

Job Summary

Responsible for coordinating export shipments from booking to completion, preparing shipping documents, liaising with customers, agents, carriers, and service providers, and ensuring smooth and timely shipment operations. The role also includes handling customer enquiries, resolving shipment issues, verifying operational costs, updating shipment records, and ensuring compliance with company procedures and shipping regulations.

Key Responsibilities

• Coordinate export shipments with customers, overseas agents, shipping lines, transporters, and other service providers.
• Arrange shipment bookings and closely monitor shipment schedules from booking to completion.
• Prepare and process export shipping documents, including Bills of Lading (B/L), Shipping Instructions (SI), Commercial Invoices, Packing Lists, Certificates of Origin (COO), and other required documents.
• Ensure all shipping documents are accurate and comply with customer, carrier, and customs requirements.
• Handle customer enquiries and provide timely updates on shipment status.
• Coordinate with warehouses, trucking companies, shipping lines, and customs brokers to ensure smooth shipment operations.
• Follow up and resolve shipment issues, delays, or documentation discrepancies promptly.
• Prepare billing instructions and verify operational costs and vendor invoices before submission.
• Update shipment information accurately in the operating system and maintain proper records and documentation.
• Follow company procedures and ensure compliance with shipping, customs, and regulatory requirements.

Pay: $2,400.00 - $3,000.00 per month

Work Location: In person