Full Time Hotel Reservation Assistant Jobs, Salary up to MYR 2,900 in Boutech Hotels Group Sdn. Bhd. Federal Territory - Maukerja

1. RESPONSIBILITIES

• Processes room reservations received via email, telephone, central reservation systems, the sales office, and travel agents.
• Creates and maintains accurate reservation records categorized by arrival date and alphabetical listings.
• Prepares formal letters of confirmation and handles daily booking correspondence.
• Processes booking cancellations, modifications, and advance deposits, promptly communicating updates to the front desk.
• Maintains a thorough knowledge of room types, locations, layouts, credit policies, and active package plans.
• Inputs rates and updates inventory allotments in the Property Management System (PMS) as directed by management to maintain booking channel accuracy.
• Updates room availability status across designated hotel channels and the official website under the guidance of superiors.
• Tracks future room availabilities based on existing reservations to support internal tracking.
• Prepares expected arrival lists and assists with front office pre-registration activities.
• Maintains up-to-date filing systems and administrative records.
• Keeps informed of front office procedures and assists with reception duties when operational demand requires.
• Undertakes reasonable operational requests and administrative duties as directed by management.

2. REQUIREMENTS

• High school graduate, diploma or equivalent certification.
• 1 to 2 years of administrative or customer service experience; previous experience in a hotel environment is highly preferred.
• Familiarity with basic hotel software, property management systems (PMS) or channel distribution systems is an advantage.
• Strong organization skills, accurate data entry capabilities and clear professional communication skills.
• Ability to handle tasks efficiently under operational deadlines and work effectively within a team environment.

Pay: RM2,000.00 - RM2,900.00 per month

Benefits:

• Additional leave
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Work Location: In person