Key Responsibilities:
Digital Design & Product Ownership
Lead business design, requirements, and standards for digital initiatives central to agency productivity and recruitment.
Translate agent and leader needs into platform features that are scalable and fit‑for‑purpose.
Delivery Governance & Readiness
Lead design of business requirements, UAT, release readiness, defect management, and platform performance evaluation.
Define adoption criteria and ensure features meet business value outcomes.
Cross
‑
Functional Orchestration
Coordinate delivery across Digital Enablement, Tech, Data, Finance, Group Agency, Group Tech and agency force stakeholders.
Align roadmap and execution cycles across functions to avoid bottlenecks.
Maintain structured communication across teams to ensure alignment of roadmaps, timelines, and dependencies.
Adoption & Agency Force Activation
Drive adoption strategies, segmentation insights, training plans, and behavioural nudges to embed digital usage amongst the agency force.
Provide insights and recommendations to improve feature design, usage behaviour, and overall platform performance.
Partner with Agency Leaders to ensure solutions are used effectively.
Strategic Planning & Stakeholder Management
Support of Head of AST in business planning, QBPR, Steering Committee and performance reporting for digital initiatives.
Work with Head of AST to provide structured updates and insights to CAO, CITO, and CSTO stakeholders.
Qualifications & Experience
Bachelor’s degree in business, Technology, Digital, or related field.
6-9 years' experience in digital product ownership, agency/distribution strategy, or transformation in financial services.
Proven track record in leading digital delivery with cross‑functional stakeholders.
Experience driving digital adoption within sales or distribution ecosystems is a strong advantage.
Strong understanding of agency sales dynamics and frontline needs.
Key Skills & Traits
Strong product ownership and digital design capability
Excellent cross‑functional influence and stakeholder management
Data‑driven mindset with comfort in qualitative and quantitative insights
Strong communication skills with ability to synthesize complexity
Practical understanding of agency workflows and sales behaviour
High resilience, structured thinking, and execution discipline
PRUDENTIAL ASSURANCE COMPANY SINGAPORE (PTE) LIMITED