Full Time Sales Manager (Air - Ocean Freight) Jobs, in Song Consulting Pte Ltd - Maukerja

Sales Manager (Air/Ocean Freight)

Job Purpose:

The Sales Manager will be responsible for driving business growth and increasing the company’s market share across ocean freight, air freight, warehousing, transportation and other related logistics services.

The role will focus on developing new business opportunities, growing existing corporate accounts, strengthening the company’s market presence and implementing effective sales strategies to achieve revenue and profitability targets.

The Sales Manager will have ownership of customer development activities and will work closely with internal teams, overseas offices, agents and business partners to support sustainable commercial growth.

Responsibilities:

Sales & Business Development

• Drive market share growth across ocean freight, air freight, warehousing, transportation and other related logistics services.

• Develop and strengthen the company’s brand presence within the market.

• Identify and develop new business opportunities with both prospective and existing corporate customers.

• Explore opportunities to expand the range of services provided to existing customers.

• Develop and implement sales strategies aligned with the company’s revenue and profitability objectives.

• Manage and prioritise customer engagement activities, including meetings and visits with existing and prospective clients.

• Build and maintain strong customer relationships to support long term business growth and customer retention.

• Develop strong working relationships with overseas agents, offices and business partners to support commercial opportunities.

• Analyse market trends, competitor activity and customer requirements to identify new opportunities for growth.

• Develop sales plans, forecasts and budgets in line with agreed commercial objectives.

• Prepare and issue quotations to local and overseas customers.

• Prepare and coordinate customer contracts where required.

Commercial Performance & Reporting

• Maintain accurate records of key customer engagements, commercial opportunities, outcomes and follow up actions.

• Maintain a forward sales activity plan covering key customer engagements, priorities and business development opportunities.

• Maintain an accurate and up to date sales pipeline and forecast.

• Provide regular commercial performance updates covering pipeline development, forecast, gross profit, shipment volume and other relevant sales metrics.

• Review sales performance against agreed targets and identify areas of opportunity or improvement.

Customer & Operational Support

• Work closely with the Operations Department to establish customer SOPs and ensure all relevant departments are appropriately briefed before the commencement of shipments.

• Ensure customer requirements and relevant operational information are communicated accurately across the business.

• Share relevant market intelligence and customer insights with internal stakeholders where appropriate.

• Support the follow up of overdue customer payments where commercial involvement is required.

• Coordinate the annual customer satisfaction survey by November.

• Support the investigation and resolution of customer complaints and feedback by working closely with relevant internal departments.

• Maintain awareness of relevant industry, regulatory and authority requirements and communicate material changes to the appropriate internal teams.

Administration & Other Responsibilities

• Ensure expense claims and relevant commercial documentation are maintained accurately and submitted to Finance within the required timelines.

• Support the company’s LinkedIn and wider market engagement activities where relevant to the commercial role.

• Support other commercial initiatives relevant to the role as required.

Qualifications & Experience

• Minimum 5 years of relevant sales experience within freight logistics.

• Experience within one or more of the following areas is required: ocean freight, air freight, warehousing and transportation.

• Demonstrated experience in business development, account management and customer relationship management.

• Strong commercial awareness with the ability to identify and develop new revenue opportunities.

• Ability to manage sales activity independently and prioritise opportunities effectively.

• Strong communication, negotiation and relationship building skills.

• Knowledge of Singapore GST rules and regulations relevant to supporting overseas customers.

• Strong understanding of the Singapore freight and logistics market would be advantageous.