Internship For Customer Service Representative - Hospitality Jobs, Salary up to MYR 1,500 in Iroom Living WP Kuala Lumpur - Maukerja

1. Diploma or Degree in Hospitality, Tourism, Business, or related field.

2. Passionate about the hospitality industry and guest experience.

3. Strong communication skills in English (additional languages are a bonus).

4. Responsible, proactive, and eager to learn.

5. Willing to work weekends/public holidays (with off-days in lieu).

Key Responsibilities:

1. Guest Support & Communication

- Assist in handling guest inquiries via phone, WhatsApp, Airbnb, *************, and other platforms.

- Support smooth check-in/check-out processes, including coordination with housekeeping.

- Help manage guest requests, feedback, and minor complaints with a friendly and professional attitude.

2. Booking & Admin Tasks

- Update booking calendars, guest information, and daily reports.

- Assist in creating guest welcome kits and ensuring in-unit amenities are stocked.

- Support day-to-day admin tasks such as data entry and record-keeping.

3. On-Ground Operations Support

- Join routine unit inspections to learn about property readiness and quality control.

- Coordinate with housekeeping and maintenance teams for issue resolution.

- Occasionally assist with on-site guest check-ins or key handovers.

4. Service & Hospitality Training

- Learn basic front desk skills and how to handle various guest profiles.

- Understand the backend of short-term rental platforms (Airbnb, Agoda, etc.).

- Get exposure to crisis management, guest recovery strategies, and hospitality SOPs.

• Friendly / Young Environment
• Open Communication Culture
• Medical and Hospitalisation Leave
• Allowance Provided
• Training Provided