Job Summary
You will coordinate job orders and customer communications to ensure timely execution, accurate invoicing, and resolution of issues while collaborating with internal teams and providing management with regular updates.
Responsibilities
Process job orders and coordinate with customers to ensure timely and accurate job execution
Perform order processing for permits following customer requirements and timelines
Adhere to customer workflow processes to meet deadlines and quality standards
Generate and deliver accurate invoices to customers promptly
Collaborate with other business units to resolve operational issues and disputes efficiently
Communicate customer challenges and concerns to management in a timely manner
Engage directly with customers via phone, email, or face-to-face to address inquiries and requests
Respond promptly to customer orders and ensure appropriate follow-up actions
Prepare and distribute activity reports required by customers
Work effectively as a team member to support shared goals and maintain a positive work environment
Manage multiple tasks by prioritizing workload and meeting deadlines without errors
Communicate clearly and professionally in both verbal and written forms
Utilize relevant computer applications to support job functions
Build and maintain cordial relationships with diverse stakeholders through good interpersonal skills
Maintain a positive attitude and demonstrate openness to learning and continuous improvement
CWT INTEGRATED PTE. LTD.
CWT Integrated operates in the Warehousing Management, Transportation & Distribution and Container Management Services business, with the largest transportation fleet and Top 3 largest container depots in Singapore. Its principal activities include Container Depot Services, Container & Conventional Transportation, Chemical Bulk Trucking, Chemical & General Warehouse Services, Repair & Maintenance of ISO Tank, Reefer & General Purpose container and ISO tank cleaning services
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