Full Time LOSS PREVENTION MANAGER Jobs, in M BOUTIQUE HOTEL IPOH Perak - Maukerja

About M Hill Hotel

M Hill Hotel is the newest and most ambitious project by M Boutique Hotel Collective - a homegrown hospitality brand recognised for its design-led spaces, strong brand identity, and creative approach to hospitality.

Scheduled to open in the 1st Quarter of 2027, M Hill Hotel represents our first serious and modern hotel concept - a defining step forward for the brand and for the hospitality landscape of Ipoh.

With 270 Deluxe Rooms, comprehensive banqueting facilities for up to 500 guests, two meeting rooms, a 180-seat all-day dining coffeehouse, and a rooftop specialty restaurant, M Hill is conceived as a new destination for business, events, dining, and contemporary urban stays.

Built with intention, personality, and contemporary sophistication, M Hill will set a new benchmark for urban hospitality in the region.

This is not a routine hotel opening.
This is culture-building at scale.

The Role

Loss Prevention Manager

M Hill Hotel | M Boutique Hotel Collective | Ipoh, Perak

Position Summary

The Loss Prevention Manager is responsible for overseeing the hotel's security, safety, fire prevention, emergency preparedness, and health, safety and environmental (HSE) practices. This role ensures the protection of guests, employees, visitors, hotel assets, and premises while maintaining compliance with applicable regulations and hotel policies.

As M Hill Hotel prepares for its opening, the successful candidate will establish security and safety procedures, develop emergency response plans, train the team, and ensure the property is operationally ready for a safe and secure hotel environment.

Key Responsibilities

1. Security & Loss Prevention

• Develop, implement, and review hotel security policies, SOPs, crisis management plans, and emergency evacuation procedures.
• Oversee security operations, access control, key management, CCTV and security equipment, contractor access, and asset protection.
• Monitor VIP arrivals, hotel functions, and potential security risks to ensure appropriate security deployment.
• Conduct investigations into security incidents, theft, loss, accidents, and misconduct, coordinating with management, HR, police, and relevant authorities where necessary.
• Maintain strong working relationships with local law enforcement and relevant security agencies.
• Review security procedures and recommend improvements to protect guests, employees, and hotel assets.

2. Fire Safety & Emergency Preparedness

• Establish and maintain fire safety procedures, emergency response plans, and evacuation protocols.
• Coordinate regular fire drills, emergency simulations, and training for the hotel's emergency response team.
• Conduct regular inspections of fire alarms, extinguishers, hydrants, emergency lighting, exit signage, and other safety equipment, coordinating corrective action with Engineering.
• Ensure emergency response, first-aid, and fire safety training is conducted and documented.
• Maintain the hotel's emergency preparedness and ensure identified risks are addressed promptly.

3. Health, Safety & Environmental (HSE) Compliance

• Develop and implement workplace health, safety, risk management, and environmental programmes.
• Ensure compliance with applicable Malaysian legislation, regulatory requirements, and hotel policies.
• Liaise with relevant authorities, including BOMBA, DOSH, and DOE, on fire safety, workplace safety, and environmental matters.
• Conduct risk assessments, workplace inspections, incident investigations, and root-cause analysis.
• Monitor accident records, hazardous conditions, PPE compliance, waste management, and environmental practices.
• Serve as Secretary to the Safety and Health Committee and coordinate follow-up actions.

4. Team Leadership & Training

• Lead, supervise, brief, and develop the Security team to maintain professional, alert, and effective security operations.
• Plan manpower deployment and ensure officers have the necessary training, equipment, and information to perform their duties.
• Conduct training on security procedures, emergency response, fire safety, workplace safety, and incident reporting.
• Monitor team discipline, performance, grooming, uniform compliance, and service standards.
• Promote a safety-conscious culture and ensure corrective actions are implemented when standards are not met.

5. Operational Coordination & Reporting

• Work closely with department heads to maintain a safe, secure, and efficient hotel environment.
• Prepare incident reports, risk assessments, inspection records, training records, and security performance updates for management.
• Monitor security equipment, recommend improvements, and coordinate maintenance and operator training.
• Handle emergencies, guest concerns, accidents, and sensitive incidents professionally and confidentially.
• Support hotel pre-opening activities, operational readiness, and other duties assigned by management.

Requirements & Qualifications

• Degree, diploma, or equivalent qualification in Security Management, Operational Management, Occupational Safety and Health, or a related field.
• Minimum 5 years of relevant experience in hotel security, loss prevention, safety, or hospitality operations.
• Strong knowledge of hotel security procedures, fire safety management, risk assessment, and emergency response.
• Experience in safety and security training, incident investigation, and regulatory compliance.
• Relevant security, fire safety, HSE, and first-aid training or certifications will be an advantage.
• Familiarity with Malaysian safety and environmental requirements, including relevant OSHA, fire safety, and environmental legislation.
• Strong leadership, analytical, investigation, documentation, and decision-making skills.
• High integrity, discipline, vigilance, attention to detail, and the ability to remain calm under pressure.
• Excellent communication and interpersonal skills, with the ability to handle sensitive situations professionally.
• Proficient in English, both written and spoken, and competent in Microsoft Office applications.
• Able to work flexible shifts, including nights, weekends, public holidays, and extended hours when required.
• Willing to be based in Ipoh, Perak, and support the hotel's pre-opening and operational requirements.

Key Performance Indicators (KPIs)

• Compliance with security, fire safety, HSE, and regulatory requirements.
• Effectiveness of incident prevention, investigation, reporting, and corrective actions.
• Completion of pre-opening security and safety readiness milestones.
• Completion of fire drills, emergency simulations, inspections, and staff training.
• Accuracy and timeliness of security, incident, risk assessment, and training records.
• Security team performance, discipline, grooming, and training compliance.
• Timely identification and resolution of safety hazards and security risks.
• Effective coordination with hotel departments and relevant authorities.

Working Conditions: This role requires regular movement around the property, indoor and outdoor inspections, computer-based reporting, and the ability to respond to emergencies and operational incidents as required.

This job description outlines the principal responsibilities of the position and may be amended according to the hotel's operational needs.

Join Our Team

Be part of a team that’s young and young at heart, helping us build a safe, secure, and welcoming environment from day one.

Apply now: *************

Why Join Us?

M Hill Hotel is a defining milestone for M Boutique Hotel Collective.

As part of the pre-opening leadership team, you will have the opportunity to shape the sales, marketing, and commercial strategy of a major 270-room hotel from the ground up.

Working closely with senior management, you will play a key role in establishing M Hill’s market presence, building strategic partnerships, developing key accounts, and driving business across rooms, MICE, events, banqueting, and F&B.

For the right individual, this is more than a sales and marketing position — it is an opportunity to build the commercial foundation of M Hill and help define its place in Ipoh’s hospitality landscape.

Be part of the team that builds M Hill from the ground up.

Interested candidates are invited to submit their CV together with a brief statement on how they would position and commercially establish M Hill Hotel as a leading business and events hotel in Ipoh.

Benefits:

• Free parking
• Meal provided
• Professional development

Application Question(s):

• Do you have previous hotel pre-opening experience?

Experience:

• security / loss prevention leadership: 3 years (Required)

Work Location: In person