Full Time Customer Support Jobs, Salary up to MYR 2,500 in Matchlink SDN BHD Federal Territory - Maukerja

Position: Customer Relation Executive

• Salary: RM2,500 (with experience)
• Industry: Telecommunications
• Working Hours: 9:00 AM – 6:00 PM
• Working Days: 5 days/week
• Location: Berjaya Time Square

Key Responsibilities

• Handle customer enquiries and resolve issues received via email, NGO, regulatory bodies, and social media platforms (Facebook, X, forums, etc.)
• Investigate and analyse customer complaints and provide appropriate solutions based on company guidelines
• Ensure all cases are resolved within the required timeline and in a professional manner
• Provide regular updates to customers on case status until closure
• Follow up closely with internal departments to ensure timely resolution of issues

Requirements

• Minimum Diploma / Bachelor’s Degree or equivalent
• At least 3 years’ experience in Customer Service or Contact Centre
• Minimum 1 year experience handling non-phone channels (email / social media / written cases)
• Experience in handling complex complaints and investigations
• Strong written communication and business letter writing skills
• Good computer skills (Microsoft Office)
• Familiar with social media platforms and digital communication
• Typing speed 25–30 WPM with >90% accuracy

Pay: RM2,100.00 - RM2,500.00 per month

Work Location: In person