Full Time Retail - E-Commerce Operations Manager Jobs, Salary up to MYR 3,000 in TIQA COLLECTION Selangor - Maukerja

Position: Retail & E-Commerce Operations Manager

Are you someone who loves fashion, understands the digital world, enjoys solving problems, and knows how to get things done? We’re looking for YOU!

We are looking for a proactive, organised and versatile Retail & E-Commerce Operations Manager to join our team. This is an exciting opportunity for someone who enjoys a dynamic working environment and wants to be involved in different aspects of a growing business — from managing online platforms and retail operations to creating social media content and contributing fresh ideas for fashion and product development.

If you are someone who takes initiative, pays attention to detail, enjoys working with people, and can balance operational responsibilities with creative thinking, we would love to hear from you!

What You’ll Be Responsible For:

1. E-Commerce & Website Management

• Manage and maintain the company website and e-commerce platforms, including product listings, pricing, promotions, stock availability and product information.
• Oversee daily online orders, ensuring accurate processing, fulfilment and delivery coordination.
• Monitor online store performance, customer feedback, cancellations, returns and order issues.
• Ensure website and marketplace information is accurate, up to date and customer-friendly.
• Identify opportunities to improve the online shopping experience and operational efficiency.

2. Retail Store Operations & Staff Supervision

• Oversee the day-to-day operations of the retail outlet and ensure smooth business operations.
• Supervise and coordinate retail staff, including task allocation, attendance monitoring and performance follow-up.
• Ensure staff follow company procedures and maintain good customer service standards.
• Monitor store cleanliness, product displays, stock availability and overall store presentation.
• Identify operational issues and implement improvements where appropriate.

3. Customer Service & Order Support

• Handle customer enquiries through WhatsApp, social media, the company website and e-commerce platforms.
• Provide prompt, professional and helpful responses to customers.
• Manage customer complaints, returns, exchanges, delivery issues and other after-sales matters.
• Follow up on unresolved cases to ensure satisfactory solutions.
• Maintain a positive customer experience across both online and offline channels.

4. Social Media & Digital Marketing

• Manage the company's social media accounts and coordinate regular content updates.
• Plan content calendars, prepare captions and assist with promotional campaigns.
• Brainstorm creative ideas for social media posts, short-form videos, product launches and seasonal promotions.
• Monitor social media trends, customer engagement and competitor activities.
• Collaborate with management and external creative partners to strengthen the brand's online presence.

5. Fashion & Product Development Support

• Contribute creative ideas for fashion designs, product concepts, collections and product presentation.
• Research current fashion trends, market preferences and competitor products.
• Assist with brainstorming sessions, mood boards, product launches and collection planning.
• Gather customer feedback and identify potential product opportunities.
• Work with management and relevant parties to develop ideas that align with the brand's direction.

6. Sales Monitoring & Business Performance

• Monitor daily, weekly and monthly sales across retail and online channels.
• Prepare sales reports and track product performance, bestsellers and slow-moving items.
• Assist in planning promotions and identifying opportunities to improve sales.
• Monitor relevant e-commerce and social media performance indicators.
• Provide management with useful observations and suggestions for business improvement.

7. Finance & Administrative Support

• Compile and organise receipts, transaction records and supporting documents.
• Maintain records of online payments, bank charges, payment gateway fees and other relevant transaction costs.
• Assist with basic sales reconciliation and verification of payment records.
• Prepare accurate documentation for management and the company's accountant or tax agent.
• Ensure records are properly organised, complete and submitted within the required deadlines.

8. General Operations & Business Improvement

• Coordinate between retail, e-commerce, management, suppliers and other relevant parties.
• Identify operational inefficiencies and propose practical solutions.
• Take ownership of assigned tasks and ensure timely completion.
• Support new projects, promotional activities and business initiatives.
• Perform other reasonable duties related to the position as assigned by management.

What We’re Looking For:

• Diploma or Bachelor's Degree in Business Administration, E-Commerce, Marketing, Retail Management, Fashion, Digital Marketing or a related field is preferred.
• Ideally 2–4 years of relevant working experience in e-commerce, retail operations, digital marketing or a related role.
• Fresh graduates with a positive attitude, eagerness to learn and willingness to take on new challenges are also welcome to apply!
• Experience managing e-commerce platforms such as Shopee, TikTok Shop or any other online platform is an advantage.
• Familiarity with website management, social media platforms and online order processing.
• Good computer skills, particularly Microsoft Excel or Google Sheets.
• Strong organisational skills with excellent attention to detail.
• Good communication and interpersonal skills.
• Creative mindset with an interest in fashion, product trends and branding.
• Ability to multitask, prioritise responsibilities and work independently.
• Strong problem-solving skills and the ability to take initiative.
• Comfortable coordinating and supervising retail staff.
• Responsible, trustworthy, adaptable and willing to be hands-on.

Fresh perspectives are welcome. Candidates with strong practical skills, relevant experience and the right attitude may also be considered even if they do not meet every preferred qualification.

Why Join Us?

• Variety in your role: Gain exposure to retail, e-commerce, marketing, customer service and product development.
• Room to contribute: Your ideas and suggestions can make a real difference to the business.
• Develop new skills: Build experience across multiple areas of business operations.
• A dynamic working environment: Work closely with management and be involved in business growth.

Location:

• tiQaco HQ - Bukit Jelutong, Shah Alam
• Flagship Store - Elmina Lakeside Mall, Shah Alam

How to Apply:

If you are proactive, dependable, creative and ready to take ownership of a diverse role, we would love to hear from you!

Please submit your resume through Indeed and tell us briefly why you would be a good fit for this position.

We look forward to meeting someone who can bring both structure and fresh ideas to our team!

Pay: RM2,500.00 - RM3,000.00 per month

Benefits:

• Additional leave
• Opportunities for promotion
• Professional development

Work Location: In person