Full Time Client Account Service Associate Jobs, Salary up to SGD 6,500 in 2BRDGE SG PTE. LTD. Central Region (Singapore) - Maukerja

Key Responsibilities

Client Services

·       Document day-to-day client services operations and support change management as the team transitions onto HubSpot

·       Provide client support across APAC and European time zones under a follow-the-sun ticketing model

·       Support client migration from our legacy platform to KYBIX by delivering client training and developing educational materials

·       Lead the phased rollout of HubSpot CRM, working with Marketing, Sales, Technology, Product and Operations to define pipeline structure and lifecycle stages

·       Audit and clean existing CRM data (e.g., misclassified contacts, account discrepancies) to establish a reliable single source of truth

Business Operations

·       Map internal processes, identify automation opportunities, and scope work with external HubSpot consultants

·       Develop internal documentation, training materials and branded company presentations to keep teams aligned and consistent

Sales Support

·       Design and map end-to-end pricing and conversion workflows

·       Build CRM-integrated lead-capture mechanisms (e.g., demo waitlist) to qualify prospects before product access is granted

·       Support business development in APAC and Europe by networking, identifying qualified prospects and delivering product demonstrations

·       Lead the phased rollout of HubSpot CRM, working with Marketing, Sales, Technology, Product and Operations to define pipeline structure and lifecycle stages

·       Audit and clean existing CRM data (e.g., misclassified contacts, account discrepancies) to establish a reliable single source of truth

Marketing Support

·       Support go-to-market execution ahead of product launch

·       Execute launch campaigns across social channels in partnership with the CMO, including multi-week LinkedIn content programmes on the KYB/KYC market

·       Ensure brand consistency across all external materials

Requirements

·       Bachelor's degree or equivalent professional experience

·       2–4 years of experience in customer success, account management, business operations or a similar client-facing role, ideally in SaaS or financial services

·       Fluency in English is required. Proficiency in a European language (e.g., French, Spanish, German) is an advantage for supporting our European clients

·       Experience in management consulting, a Big 4 firm or a technology company is preferred

·       Proven ability to build and maintain long-term relationships with enterprise or strategic clients

·       Strong stakeholder management skills and a customer-centric mindset

·       Hands-on experience with HubSpot or a comparable CRM is an advantage

·       Advanced proficiency in PowerPoint and Excel, with the ability to produce professional client-facing presentations, reports and data-driven business updates

·       Self-driven and adaptable, comfortable with ambiguity, and able to work both independently and within cross-functional teams