Company Overview
JPN INDUSTRIAL TRADING PTE LTD operates in construction equipment and machinery rental, supporting clients with rental operations, equipment maintenance, and logistics coordination to ensure efficient service delivery.
Job Summary
We are looking for a responsible, proactive and organised Administrator to support our daily rental operations and administrative activities. The successful candidate will play an important role in coordinating customer requests, machinery repairs and maintenance, equipment deliveries and collections, and general operational matters. You will work closely with customers, the Operations team, Workshop personnel and Drivers to ensure smooth and efficient daily operations. Candidates with experience in construction equipment, machinery rental, logistics, customer service or a related industry will have an added advantage.
Responsibilities
Coordinate customer requests for machinery repairs, servicing, and maintenance to ensure timely resolution
Prepare accurate repair quotations, service reports, and related documentation for customer and internal use
Arrange and coordinate equipment deliveries, collections, and on-site activities to meet operational schedules
Communicate with customers regarding equipment maintenance schedules, repair progress, and payment follow-ups
Collaborate with Operations, Workshop personnel, and Drivers to execute daily jobs efficiently and on time
Monitor operational schedules and provide customers with timely updates on job status
Respond professionally to customer enquiries, feedback, and operational issues to maintain service quality
Maintain accurate records, reports, documentation, and filing systems for operational transparency
Build and sustain positive working relationships with customers and internal teams to support smooth operations
Provide general administrative and operational support as needed to enhance team effectiveness
Preferred competencies and qualifications
Experience in machinery rental, construction equipment, logistics, or customer service industries
Proficiency in Microsoft Office and computer applications
Ability to multitask and work effectively in a fast-paced environment
Strong organisational skills with attention to detail
Positive attitude with willingness to learn and take ownership of responsibilities
Ability to work independently and collaboratively within a team
JPN INDUSTRIAL TRADING PTE LTD