Full Time Junior Service Delivery Manager Jobs, in CloudMile - Maukerja

Are you an aspiring service delivery professional looking to kickstart your career in the tech industry? Do you want to gain hands-on experience in managing, supporting, and optimizing enterprise-grade cloud, artificial intelligence, and security operations alongside top industry talent?

As a Junior Service Delivery Manager at CloudMile, you will work closely with senior service delivery managers and cross-functional teams (including Cloud Engineers, DevOps, FinOps, and Support Teams) across Singapore and the wider SEA region. You will learn how industry-standard service delivery frameworks and managed services operations (MileOps) are executed in a fast-paced, enterprise-focused environment.

As a “CloudMiler”, we thrive to be the leading Enterprise-grade Artificial Intelligence, cloud and security solutions providers in Asia. We are the First Google Premier Partner to acquire Infrastructure and machine learning Specializations in North Asia with strong investment in R&D and technologies. This role offers a unique opportunity to learn how high-availability, mission-critical operational challenges are managed and solved for clients in industries such as Financial Services (FSI) and Manufacturing.

Role and Responsibilities

1. Cloud SLA & Performance Monitoring

• Track service metrics and Key Performance Indicators (KPIs) to ensure CloudMile’s infrastructure, migration, and support services strictly meet active SLAs.
• Compile weekly and monthly cloud utilization, service availability, and operational performance reports for corporate clients.
• Flag potential service degradation, operational bottlenecks, or SLA breach risks early to Senior SDMs.

2. Client Relationship & Service Assistance

• Act as an escalation point for client support requests, facilitating communication from initial ticket creation through to final technical resolution.
• Conduct regular cloud service reviews and reporting meetings with enterprise accounts.
• Assist clients in understanding their multi-cloud resource environments and support FinOps tracking, explaining transparent billing data or cloud cost optimization metrics.

3. Managed Services Incident & Change Coordination

• Participate in the ITIL lifecycle, specifically Incident, Problem, and Change Management workflows for active cloud environments.
• Coordinate across MileOps technical support, security teams (SecOps), and vendors to clear support tickets efficiently.
• Help assemble root-cause analysis (RCA) documentation following critical system incidents or multi-cloud platform outages.

4. Service Continuous Improvement

• Identify recurring workflow issues within internal and external systems and propose process enhancements to streamline internal operations.
• Assist in documenting and keeping client knowledge bases (KB) and architectural diagrams up-to-date.

5. Delivering Small-Scale Projects

• Delivering Small-Scale Projects & Service Transitions: Experience managing projects with a limited scale and short duration.
• Stakeholder Coordination & Alignment: Acting as the primary coordinator between corporate clients and internal engineering squads to facilitate progress updates, manage action items, and align technical executions with business needs.

Basic Requirements

Experience & Education

• Bachelor’s degree in Information Technology, Cloud Computing, Computer Science
• 1–3 years of experience in an IT help desk, technical service desk coordination in a Managed Service Provider (MSP) environment.
• Prior experience working directly within a client-facing support or coordinator framework is highly valued.
• Prior exposure to SLA compliance reporting or operating within contractual delivery frameworks for enterprise accounts.

Technical Proficiencies & Systems

• Familiarity with cloud concepts and platforms ideally Google Cloud Platform (GCP), Amazon Web Services (AWS) or Microsoft Azure.
• Hands-on experience navigating ITSM and tracking software, specifically utilizing Jira

Soft Skills

• Excellent structured communication skills ability to translate abstract cloud engineering dependencies into transparent technical and business updates for enterprise users.
• A detail-oriented approach when managing complex high-priority escalations.
• Strong collaborative spirit, comfortable interfacing across cross-functional, regional teams spanning Singapore and the wider SEA region.

Bonus Qualifications

• Conceptual knowledge of cloud platforms (Google Cloud, AWS, or Azure) and tech ecosystems.
• Familiarity with cloud billing mechanisms to help track client consumption, cost optimization, and budget predictability.

What You Will Learn

• Direct mentorship on end-to-end enterprise service delivery management and account governance.
• Practical insight into how multi-cloud infrastructure, FinOps, and AI-driven operations are supported and optimized post-deployment.
• Exposure to cross-border operational collaboration across Singapore and the broader SEA enterprise market.

[Note: This will be a one year contract role.]