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Full Time Customer Service Executive (MY) Jobs, in Valetax Federal Territory - Maukerja

Customer Service Executive (MY)

Valetax

Full Time

KL City, Federal Territory

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Working Location

  • Jalan Sultan Mizan Zainal Abidin, Kompleks Kerajaan Kuala Lumpur Federal Territory Malaysia

Job Description

Responsibilities

About the Company

We are hiring for a global online trading business offering forex and CFD services across international markets. This position supports its customer service operations in Malaysia.


Job Summary

The Customer Service Executive will handle customer enquiries through live chat and email, conduct Know Your Customer (KYC) verifications and maintain accurate customer records. You will collaborate with internal teams to resolve issues and deliver a professional customer experience.

Fresh graduates are welcome to apply. Full training will be provided.


Key Responsibilities

  • Respond to customer enquiries through live chat and email promptly and professionally.
  • Conduct KYC verifications for new registrations and review supporting documentation for accuracy and compliance.
  • Provide clear updates on account status and verification issues.
  • Record customer interactions and feedback in the CRM system.
  • Prepare daily customer support and KYC reports.
  • Coordinate with internal departments to escalate and resolve customer issues.


Requirements

  • Fluent in Bahasa and English, both spoken and written.
  • Strong communication and interpersonal skills.
  • Detail-oriented, with the ability to multitask and remain calm under pressure.
  • Comfortable using spreadsheets and reporting tools.
  • Willingness to learn customer support systems and KYC procedures.
  • Able to work 24/7 rotational shifts, including weekends and public holidays.
  • Fresh graduates are encouraged to apply.


What We Offer

  • Robust Onboarding: Comprehensive, paid training covering customer support methodologies, KYC compliance frameworks, and core fintech fundamentals.
  • Compensation: A competitive entry-level salary package.
  • Career Growth: Clear avenues for internal promotion and professional development within the global fintech sector.
  • Perks & Amenities: Daily meal provided alongside an on-site barista to keep you energized.
  • Exposure: Direct, hands-on experience in the fast-paced international online trading industry.


How to Apply

Please send your CV to ************* with the subject line Customer Service Executive (MY) – Your Name.

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