Full Time Customer Service Representative Jobs, Salary up to MYR 3,500 in FS Resources Malaysia Federal Territory - Maukerja

Customer Service Representative

Location: Kuala Lumpur

Industry: Customer Service / BPO

Salary: MYR 3,500 + KPI Incentive + Shift Allowance

Working Hours: 24/7 Rotational Shift

Intake: Immediate

Responsibilities:

• Understand customer enquiries and respond via email and chat
• Answer or route enquiries through the appropriate support channel
• Manage customer escalations, ensuring they are answered and tracked
• Follow client-documented call flows, work processes, and data entry requirements
• Ensure all SLAs are met accordingly
• Demonstrate a strong customer service orientation

Key Requirements:

• Minimum High school diploma or equivalent
• 0–1 year of customer service experience (fresh graduates are welcome to apply!)
• Excellent command of English (written and spoken)
• Strong communication and interpersonal skills
• Ability to read, write, and speak fluently and spontaneously
• Professionalism and a strong customer service orientation

Pay: Up to RM3,500.00 per month

Application Question(s):

• How many months of notice period you need to serve? Or you can start immediately?

Education:

• Diploma/Advanced Diploma (Required)

Experience:

• Customer service: 2 years (Required)

Work Location: In person