Responsible for the overall daily operations of the outlet, ensuring smooth service, strong team performance and a positive guest experience.
Key Responsibilities
- Oversee daily outlet operations and ensure smooth service.
- Lead, supervise and motivate the outlet team.
- Manage staff scheduling, attendance, training and performance.
- Ensure high standards of customer service and handle guest feedback or complaints.
- Monitor sales performance and work towards outlet targets.
- Manage reservations, seating arrangements and walk-in guests.
- Monitor stock levels, wastage and basic cost control.
- Ensure proper cash handling and POS procedures.
- Maintain outlet cleanliness, hygiene, safety and grooming standards.
- Coordinate live music, events and special promotions where applicable.
- Conduct staff briefings and ensure all operational updates are communicated.
- Report operational issues, incidents and outlet performance to management.
- Ensure company policies, procedures and service standards are followed.
Requirements
- 3–5 years of experience in F&B, hospitality or entertainment operations.
- Previous supervisory or management experience preferred.
- Strong leadership and communication skills.
- Customer-focused, hands-on and proactive.
- Good problem-solving and organisational skills.
- Able to work in a fast-paced environment.
- Willing to work evenings, weekends and public holidays.
Pay: $3,000.00 - $5,000.00 per month
Work Location: In person